We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.  

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.   

We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for... 

A bit about the role

We're seeking an exceptional Chief of Staff to act as a trusted operational partner to the CEO and the Executive team to drive operational excellence and business-wide consumer focused innovation and transformation. You will be part of the team that wants to maximize organisational impact to create a modernised Lottery that delivers consumer innovation and financial success for Good Causes.

This role combines strategic thinking, rigorous execution, and partnership with our functional and specialist leaders. As Chief of Staff, you'll increase the CEO's capacity to focus on the highest value priorities and serve as a force multiplier.

Your role will help accelerate our change initiatives, help to translate vision into execution, remove obstacles and will operate as a connector across the Executive, Board and Group Management. This is a high-impact role for someone who thrives in dynamic consumer focused environment and who wants to use this position as a springboard for a broader role within this unique purpose-led organization.

What you'll be doing

Executive Partnership & Development

• Preparation for high-stakes presentations and stakeholder engagements
• Act as sounding board for complex decisions and organizational challenges

CEO Support 

• Own and manage the CEO's agenda, ensuring top priorities remain visible, sequenced and resourced
• Anticipate risks, opportunities and decision needs ahead of time—providing synthesised options and recommendations
• Shape and run strategic decision forums that drive clarity and timely action
• Prepare the CEO for key internal and external engagements with proactive, insight-led briefing materials
• Act as an organisational leader for the CEO in selected meetings to maintain momentum and alignment
• Lead selective CEO sponsored strategic and operational projects
• Engagement is characterised by open dialogue, robust challenge and mutual respect
• Strong offline and in‑meeting interaction with Internal Audit strengthens assurance
• External Audit relationship is healthy, with accounting judgements reviewed thoroughly

Execution & Operational Excellence

• Design and continuously improve the operating rhythm of the CEO Office and Executive, including team meetings, status updates, and decision-making forums

• Identify process inefficiencies and implement solutions that scale
• Build dashboards and reporting mechanisms to provide visibility into team performance
• Manage cross-functional dependencies and resolve bottlenecks
• Work closely with the CEO & Chair's Executive Assistant to manage all CEO related matters, including diary prioritisation, summit and external event planning and related matters,
• Oversee Chair, Board and CEO budgets.
• Manage incoming correspondence on behalf of the CEO, including customer complaints requiring review or escalation
  

Executive Team Partnership

• Partner with Executive team to develop the strategic plan for the business and then track the execution and achievement of milestones.

• Ensure leadership coherence, consistent messaging, timely decisions, unified prioritisation
• Ensure effective operation of the Executive Team, including weekly meetings, quarterly performance reviews and offsites
• Support onboarding of senior leaders and act as a key interface across the business
• Collaborate with the Chief Finance Officer and Chief Security Officer to establish a unified dashboard covering key operational, financial, security, technology and people metrics for data-driven performance oversight
• Work with the Chief Strategy & Transformation Officer to implement the new governance strategy that embeds accountability and transparent progress tracking

• Lead quarterly planning cycles and monthly KPI review sessions

People & Places inc. SALT (Senior Allwyn Leadership Team) Development & Executive Alignment

• Partner with Director of Talent and Chief People & Places Officer to ensure alignment across executive and SALT development work
• Partner with the People Director and CPPO to ensure Executive priorities align with the P&P strategic priorities.

Communication & Stakeholder Management

• In partnership with the CEO and Company Secretary, shape strategic narratives and materials for the Board
• Proactively manage agendas and produce high quality materials for strategic, reputational and licence critical matters.
• Lead planning for the annual Board offsite
• Prepare executive briefings, board materials, and leadership presentations
• Represent in meetings and forums as needed
• Build relationships with key stakeholders across the organization
• Synthesize complex information into clear, actionable insights
  

Corporate Reporting

• Shift reporting from backward-looking updates to forward-looking insight and decision recommendations
• Synthesise trends and early warnings for the CEO and Exec
• Lead reporting across Allwyn's key stakeholder groups, including:
• 4NL Executive Team: weekly meetings, quarterly reviews
• AEL Board: weekly updates, monthly meetings
• SALT: monthly engagements and leadership effectiveness work
• Shareholder / Allwyn Group: bimonthly steering committees, quarterly investor reporting‑monthly steering committees, quarterly investor reporting
• Distributors: quarterly CEO Forum
• Government: support Public Affairs with briefs and materials for regular stakeholder meetings

What experience we're looking for

• Executive level support experience, ideally partnering directly with a CEO or Executive Team in a complex, fast paced organisation.
• Strong strategic judgement, with the ability to anticipate issues, synthesise information quickly and provide clear, insight led recommendations.
• Proven experience managing senior stakeholders, including Boards, shareholders, external partners and cross functional leadership teams. 
• Exceptional organisational and operational capability, with a record of accomplishment of managing high-stake priorities, sensitive information and multiple time critical workflows.
• Experience leading or coordinating strategic projects or programmes with strong governance and delivery discipline.
• Effective communication and storytelling skills, capable of producing high-quality materials for executive and Board audiences.
• Confident analytical skills, able to navigate data, interpret insights and support performance reporting.
• Experience navigating corporate governance or regulated environments.
• Ability to work with discretion, resilience, and sound judgement, maintaining calm and professionalism under pressure
  

Key Measures of Success

• Improvements in decision velocity (time to clarity, decision, and execution)
• Increased organisational alignment around strategic priorities
• Leadership capacity unlocked for CEO and Executive Team
• Impact delivered through strategic initiatives
• Proactive identification of risks/opportunities and resolution before escalation
• Effective Executive Support - Quality, clarity and insightfulness of executive materials, meetings and agendas
• Positive Leadership & Culture Contribution - Leadership effectiveness initiatives progress successfully, and senior leader onboarding is smooth and well received
  

About us:  

‍We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.   

• Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.  

• Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence 

• Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this 

• Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online.   

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we'll be happy to help.   

An inclusive reward offering with wellbeing at the centre... 

At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.  

Here's a list of some of the fantastic benefits we offer:

• Company bonus scheme 

• Matched pension contributions up to 8.5% 

• 26 days annual leave + 2 Life Days (and bank holidays) 

• Complimentary Private Medical 

• Life Assurance  

• Enhanced Maternity & Paternity leave 

• £500 wellness allowance 

• Access to nutritional advisor and personal trainers 

• Discounted Health Assessments 

• Complimentary Financial coaching  

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging... 

We want to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. 

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.