Act as a key liaison between TechOps and other departments (e.g., Sales, Product, Finance, and external partners) to coordinate dependencies and ensure alignment on shared initiatives!

ABOUT US

Toptracer Technologies have users and viewers all over the world. Our mission is to help people enjoy the wonderful game of golf even more by tracing contributions to TV and gamification to ranges. Our range technology is used in 38 countries and the broadcast is aired over 270 times yearly. All of our products are developed, tested and deployed from our R&D office in Danderyd, Stockholm.

THE ROLE

This position is responsible for leading and coordinating cross-functional initiatives within the Technology Operations organization. The role owns and governs the Atlassian ecosystem (Jira, Jira Service Management, Assets) for TechOps, ensuring structured processes, visibility, and alignment across Support, Infrastructure, and Academy. The Project Manager drives planning, execution, and follow-up of technical and operational projects, acting as a central point of coordination to ensure initiatives are delivered efficiently and in accordance with established processes.

POSSIBILITIES

• Lead and coordinate cross-functional technical and operational projects within TechOps, ensuring clear scope definition, stakeholder alignment, risk management, and on-time delivery.
• Own and continuously improve the Atlassian toolset (Jira, Jira Service Management, Assets) for TechOps, including workflow governance, configuration standards, reporting structures, and data integrity.
• Establish and maintain structured project intake, prioritization, and portfolio visibility processes to support strategic decision-making and resource planning.
• Develop reporting frameworks and performance metrics to provide transparency into operational health, project status, SLA adherence, and asset lifecycle management.
• Drive process improvement initiatives aligned with ITIL principles and operational best practices, ensuring documentation is current and accessible.
• Act as a key liaison between TechOps and other departments (e.g., Sales, Product, Finance, and external partners) to coordinate dependencies and ensure alignment on shared initiatives.

WE BELIEVE YOU HAVE

• Experience leading cross-functional projects in a technical or IT operations environment (required)
• Hands-on experience administering and configuring Jira and related Atlassian tools (required)
• Experience driving process improvement initiatives within an ITIL-based framework (required)
• Experience working with asset management systems and structured data governance
• Experience within a global support or operations organization
• Strong project management capabilities, including planning, risk mitigation, and stakeholder management
• Advanced knowledge of Jira configuration, workflows, permissions, automation, and reporting
• Ability to translate operational needs into structured system design and process improvements
• Analytical mindset with the ability to interpret data and drive informed decision-making
• Excellent written and verbal communication skills, with the ability to communicate technical concepts to non-technical stakeholders
• High level of organizational maturity and ability to manage multiple parallel initiatives
• Self-directed and comfortable operating in an evolving environment

MORE ABOUT TOPTRACER

Workplace

We value fully engaged associates that come to work because they enjoy their work and the colleagues they have. We strive to create a diverse and inclusive work environment where everybody can reach their full potential. We provide opportunities for all colleagues to develop internally and to meet each other. We have a strong commitment and dedication at Toptracer. That comes from the activities and moments we share together and the product we are developing.

In addition to that, our technology is unique and world-leading which makes the journey extra exciting. We create a product that encourages people to be outside and get activated which enables a healthier lifestyle. As a colleague at Toptracer, you can either go to a range nearby your home to experience the product you have developed or just turn on the TV to see it in the biggest golf tournaments.

Culture

Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, One Team, Fun, Excellence and Edgy Spirit. If you want to learn more about them visit: Core Values | Topgolf.

Activities

• Morning Fikas
• After-work
• Pair/Mob programming
• Conference
• Dart
• Gym sessions
• Table-tennis
• Golf simulator
• Golf tournaments

Benefits

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technologies and projects.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• A hybrid work environment with the primary workplace at our cozy and welcoming office in Mörby Centrum, Danderyd.
• And of course, play golf!

The position is permanent and full-time, located at our office in Danderyd. Hit the link at the bottom of the page to read more about the team. We hope to hear from you soon!

Social media:

https://vimeo.com/339546469

https://www.toptracer.com/

https://careers.toptracer.com

https://www.instagram.com/toptracer/?hl=sv