People Operations Specialist

We are seeking a People Operations Specialist to join our team and help drive operational excellence within our People function.

This role is ideal for someone with strong attention to detail, a proactive mindset, and the ability to thrive in a dynamic, multicultural environment. You will play a key part in supporting our employees and ensuring smooth HR operations.

This is a hybrid position based in Krakow.

Responsibilities

• Deliver operational support in one of the key People Operations areas, such as Onboarding, Benefits, or HR Administration, with assignment determined by business needs
• Respond to and resolve employee requests using a ticketing system, ensuring timely and precise communication
• Maintain and update employee records in both internal and external HR and payroll systems, focusing on accuracy and compliance
• Ensure HR documentation and processes align with internal policies and legal standards
• Generate reports and summaries to meet operational and compliance requirements
• Work closely with the People Team to optimize processes, improve employee experience, and contribute to team initiatives
• Provide assistance to employees regarding absences and working time management
• Serve as the contact point for employee questions related to legal regulations and labor law

Requirements

• Minimum 2 years of experience working in an HR department
• Strong attention to detail in all tasks
• Proactive attitude and ability to work effectively in a team
• Experience in multicultural environments is advantageous
• Excellent verbal and written communication skills
• Analytical thinking and problem-solving abilities
• Ability to manage tasks within deadlines
• Willingness to learn and adapt to new challenges
• Capable of handling confidential information with discretion
• Knowledge of Service Now, Optima, and Płatnik is a plus
• Experience in shared service environments is beneficial
• English proficiency at B2 level or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn