Helprise
Senior Project Manager – Digital Transformation in Customer Experience
HelprisePoland1 day ago
ContractRemote FriendlyProject Management, Information Technology
Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for a dynamic and experienced Senior Project Manager to take ownership of a major digital transformation program spanning multiple teams and impacting core processes and capabilities — with a strong focus on Customer Experience and Marketing-related initiatives.

This role is critical to ensuring structure, alignment, and momentum across the organization.

YOU WILL

  • Take end-to-end ownership of the project plan, governance rhythm, and progress tracking (in collaboration with key program peers).
  • Drive alignment across multiple teams and time zones.
  • Organize and coordinate workstreams, ensuring clear priorities, sequencing, and delivery readiness for major releases or transitions.
  • Identify risks early, escalate when needed, and remove blockers to stabilize delivery.
  • Improve cross-team coordination, reporting, and stakeholder communication.
  • Partner closely with key Technology and Business leads to ensure delivery matches real business needs.
  • Build trusted relationships with senior stakeholders and maintain strong engagement throughout the program.
  • Deliver early, visible wins that build confidence and momentum across the program.
  • Bring clarity and structure in situations with partial information and ambiguity.
  • Lead with authority when needed, while empowering others to take ownership where appropriate.

YOU NEED

  • 8+ years of experience in Project Management (complex, cross-functional environments).
  • Proven track record in digital transformation (enterprise scale preferred).
  • Demonstrated experience delivering initiatives connected to Customer Experience (CX), Marketing, Communication, or Brand (e.g., customer journey improvements, digital channels, CRM, marketing platforms, omnichannel enablement).
  • Strong governance and stakeholder management skills, including direct work with senior leaders.
  • Ability to navigate complex and/or regulated environments.
  • Experience working with distributed teams across multiple time zones.
  • Comfortable operating with partial information and creating order from uncertainty.
  • Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Planner/DevOps, Power BI).
  • Strong communication skills; friendly and approachable personality with the ability to lead with authority when required.

Benefits

Work flexibility

We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Various forms of cooperation

At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic Benefits Package

We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms

We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration And Shared Experiences

We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.

Key Skills

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