Legacy+
Program Manager
Legacy+Canada12 hours ago
Full-timeProject Management, Information Technology
Legacy+ is a purpose‑driven organization that helps founders, public figures, and institutions turn vision into measurable impact. We operate as a trifecta—strategic consultant, brand agency, and implementation partner—bringing together diverse but complementary capabilities across strategy, storytelling, and execution. Our work is built on a proven, end‑to‑end process that begins with the outcome in mind and scales purpose with integrity. Whether designing initiatives, building partnerships, or activating cultural movements, we help partners clarify what they stand for and bring it to life with precision, creativity, and operational excellence.

Legacy+ is the home of Unlimited Life—a high‑touch, concierge longevity program integrating three pillars into one precision‑orchestrated system:

  • Longevity Medicine
  • Biohacking & Performance Optimization
  • Fulfillment & Purpose Work

This program is designed for high‑intent leaders, founders, and families who invest deeply in their health, energy, and legacy. This is not a transactional wellness offering. It is a curated, year‑long transformation experience powered by Vivagen Life Sciences’ clinical excellence and Legacy+’s world‑class programming.

As we scale, we are seeking a Director of Operations to become the operational backbone of the organization—someone who thrives in complexity, builds systems that scale, and brings order, clarity, and predictability to a fast‑growing, founder‑led environment.

The Role:

Our new Program Manager will ensure every Unlimited Life member 's journey runs seamlessly—from on-boarding through renewal. This role sits at the intersection of:

  • Concierge and client experience
  • Medical and clinical coordination
  • Experiences and programming
  • Conferences and sales activation
  • Finance, forecasting, and vendor management

This is a systems‑first, execution‑heavy role for someone who can architect structure while operating in the trenches. You will be responsible for building the infrastructure that supports the growth of the program, reduces uncertainty for staff and clients, and ensures the founders can focus on vision and delivery —not troubleshooting.

Core Responsibilities

  • Member Journey & Process Design
  • Build and oversee the operational framework that tracks each member across their full 12‑month journey
  • Ensure clinical timelines, testing, supplement protocols, and follow‑ups are executed on schedule
  • Create dashboards to monitor status, blockers, and escalations
  • Establish SOPs for all recurring processes and touchpoints

You are the person who ensures nothing falls through the cracks.

  • Clinical & Concierge Integration
  • Act as the operational bridge between the concierge team and the medical team
  • Ensure compounded supplements, prescriptions, labs, and diagnostics move efficiently
  • Create tracking systems for medication timelines, genomic reports, and protocol rollouts
  • Maintain clarity across teams on ownership, timing, and next steps

The goal: seamless execution without member friction.

  • Experience & Program Operations
  • Coordinate logistics for retreats, travel experiences, and curated events
  • Align member participation, payment status, and clinical readiness
  • Work closely with experience partners and coaches to ensure delivery quality
  • Build pre‑ and post‑experience workflows that elevate the member journey

This includes supporting founder‑led events and strategic retreats.

  • Conference & Sales Activation
  • Support conference strategy and on‑site operational setup
  • Oversee logistics for workshops, VIP dinners, and hosted events
  • Coordinate follow‑up systems for leads generated at events
  • Travel as needed to support high‑impact activations

Conferences are a lead engine and brand builder. Execution must be tight.

  • Finance, Forecasting & Vendor Alignment
  • Partner closely with finance and accounting to ensure accurate invoicing and reconciliation
  • Monitor agreements, renewals, payment schedules, and outstanding balances
  • Oversee vendor contracts, service delivery, and performance
  • Build operational plans, capacity models, and financial forecasts that support growth
  • Create systems that reduce uncertainty and help leadership make informed decisions

Operational clarity must support financial integrity and strategic planning.

  • Team Infrastructure & Scale
  • Identify bottlenecks and redesign processes for scale
  • Build documentation, internal playbooks, and knowledge systems
  • Introduce reporting cadence and operational KPIs
  • Hire and manage operational support roles as needed

This role is both architect and executor.

Ideal Candidate Profile

  • A strong systems thinker who sees patterns and builds structure
  • Comfortable operating between medical professionals, founders, and high‑net‑worth clients
  • Calm under pressure and relentlessly solution‑oriented
  • Detail‑obsessed without losing sight of the big picture
  • Experienced in high‑touch concierge or premium service environments
  • Skilled at scaling programs with complex moving parts

Bonus experience:

  • Longevity, healthcare, or functional medicine
  • Luxury hospitality or concierge services
  • Founder‑led organizations
  • Conference and event logistics
  • Business planning, forecasting, or operational finance

Key Competencies

  • Operational architecture
  • Cross‑functional collaboration and leadership
  • Process design and optimization
  • Financial oversight & forecasting
  • Vendor and partner management
  • Strategic execution
  • Discretion and professionalism

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