At ELEPORT, we’re on a mission to accelerate the transition to clean, sustainable mobility across Central and Eastern Europe. As the leading EV charging network operator in the CEE region, making electric driving effortless for everyone from the Baltic to the Adriatic Sea. 

We operate at the intersection of energy, mobility, real estate, and technology. 

Our ambition is clear: build a scalable, technology-driven charging network that delivers reliability, transparency, and excellent customer experience for both B2B partners and EV drivers. 

We are now looking for a Customer Support Manager who will transform customer support into a structured, data-driven, AI-enabled function that scales with the business across multiple countries and languages. 

This is a build-and-scale mission with direct visibility at C-level. 

Location 

This role can be based in one of our key capitals: Tallinn, Riga, Warsaw, or Zagreb. 

We operate as one regional organization, so international coordination and multi-language operational thinking are part of the everyday reality. 

Role Mission 

Design, build, and scale a modern Customer Support function that operates with clear OKRs, measurable performance standards, strong partner governance, and AI-powered efficiency. 

You will own the full support ecosystem: internal processes, outsourced partners, reporting, quality standards, and automation strategy. 

Your goal is to turn Customer Support into a competitive advantage. 

You will report directly to C-level and work closely with leadership on strategic decisions impacting customer experience, scalability, and operational excellence. 

Responsibilities

• Define the Future Support Model (Channels & Structure)
• Build a Scalable Support Structure
• Manage and Optimize External Partners
• Introduce AI & Intelligent Automation (Where It Makes Sense)
• Drive Cross-Functional Improvements

Qualifications

• 5+ years of experience in Customer Support or Customer Operations in SaaS, marketplace, mobility, or tech scale-up environments. 
• Demonstrated leadership maturity, with the ability to influence and collaborate effectively across cross-functional stakeholders.
• Hands-on experience implementing automation, AI tools, or support technology stacks 
• Proven experience scaling support operations during rapid company growth. 
• Experience leading and optimizing outsourced support teams. 
• Strong analytical skills and comfort working with data dashboards. 
• Demonstrated ability to define OKRs and drive accountability. 

What Success Looks Like 

• Customer Support operates on clearly defined OKRs. 
• SLA compliance is predictable and transparent across markets. 
• AI and automation increasingly handle repetitive and structured inquiries — including selected phone scenarios via AI voice agents — with high reliability and quality. 
• Manual workload is focused on complex, high-value customer cases. 
• Customer satisfaction improves despite scale growth and geographic expansion. 
• Support becomes a strategic input for product and operational decisions at leadership level. 

What We Offer 

• Real ownership in a high-growth e-mobility business. 
• Direct impact on company-wide customer experience. 
• High autonomy and decision-making authority. 
• A scale-up environment where execution matters. 
• Competitive compensation aligned with experience. 

Are you a builder at heart who thrives in fast-moving scale-ups? Let’s talk if you can turn customer ops into a real growth engine.

How to Apply: Please submit your CV to [email protected] by 30.03.2026 or via Linkedin.

Please note, we may start getting in touch with shortlisted candidates before the application deadline.

By submitting your job application and CV, you grant us permission to manage your personal data exclusively for recruitment purposes, which will be treated with the utmost confidentiality.

Only selected candidates will be notified.