Junior IT Officer

full-time, 2‑year fixed-term contract, ref: JITO26

Position : Junior IT Officer

Department : IT

Reports to : IT Manager

Job Overview

We are seeking a motivated and customer-oriented individual to join our IT Support team as Junior IT Officer to be a 1st Line IT Helpdesk Support Technician.

The ideal candidate will be in charge of helping 3 IT officers for providing first-line technical support to internal users (around 100 users), ensuring the smooth operation of IT systems and services.

Key Responsibilities

• Provide first-line support for IT-related issues via phone, email, and ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Assist users with the installation, configuration, and troubleshooting of IT equipment and software.
• Escalate unresolved issues to the IT Officer.
• Maintain accurate records of all support requests and resolutions in the ticketing system.
• Assist in the setup of new employee workstations, including hardware installation and software configuration.
• Provide basic training and guidance to users on IT systems and best practices.
• Participate in the improvement of IT processes and procedures.
• Collaborate with other IT team members to ensure excellent customer service.

Qualifications

• BTS (Brevet de Technicien Supérieur) or Bachelor in IT or related field.
• Strong knowledge of Windows 11 operating systems.
• Good knowledge of Apple mobile phone.
• Familiarity with common software applications such as Microsoft Teams, Outlook and Office 365.
• Knowledge of Windows server, Active Directory, DHCP and DNS server.
• Basic understanding of networking principles.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Customer-focused with a commitment to providing high-quality support.

Preferred Skills

• Experience with ITIL or other IT service management frameworks.
• Knowledge of IT security best practices.
• Experience working in a helpdesk or technical support role.

If you’re looking for a meaningful role where your expertise can make a difference, we would love to hear from you! Please submit your application online in English (including a CV).

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