Junior Technical Support Specialist (Night Shifts)

About the ClientOur client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money.

Role OverviewAs a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows.

Key Responsibilities

• Respond to client inquiries via support channels in a timely and professional manner
• Investigate and resolve transaction-related issues (PSP and crypto payments)
• Track and monitor payment flows and transaction statuses
• Analyse system logs to identify technical errors and inconsistencies
• Escalate complex cases to relevant internal teams with a clear technical context
• Maintain accurate documentation of cases and resolutions
• Ensure high client satisfaction through proactive communication
  
  

Requirements

• Proven experience in fintech (PSP, crypto processing, payment systems)
• Strong understanding of transaction lifecycles and payment infrastructures
• Ability to read and interpret technical logs
• Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations)
• Technical mindset and analytical problem-solving skills
• Readiness to work night shifts regularly
• Upper-Intermediate level of English
  
  

Key Soft Skills

• Strong communication skills and the ability to explain technical matters clearly
• High level of responsibility and reliability
• Detail-oriented and structured approach to troubleshooting
• Proactive attitude and ownership mindset
  
  

What We Offer

• Professional growth within the crypto payments domain
• A collaborative and dynamic work environment
• Competitive compensation
• Social benefits
  
  

Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!