Cloud Operator

Location: Remote - Anywhere in Canada

The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Cloud Operator to join our IT team! We are actively seeking candidates to fill a current, open position.

Why pursue this opportunity

1. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
2. Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
3. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
4. Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

• Monitor cloud infrastructure and applications for performance issues, security threats, and availability.
• Respond to alerts and incidents, troubleshoot problems, and escalate issues as needed.
• Perform routine maintenance tasks such as patching, backups, and log analysis.
• Deploy and configure cloud resources such as virtual machines, storage, and networking components.
• Collaborate with development teams to ensure applications are designed and deployed for optimal cloud performance.
• Follow security best practices and contribute to the overall security posture of the cloud environment.
• Document procedures and processes related to cloud operations.
• Stay up-to-date on the latest cloud technologies and trends.
• Follow established incident management processes to ensure timely resolution and communication.
• Monitor print job progress, identify and resolve production issues to maintain optimal print quality and efficiency.

What we’re looking for you to have

• Completion of a community college diploma with courses in network administration and design, operating systems, computer hardware, data communication standards and protocols, scripting procedures
• 3+ years work experience in a computer operations environment including coop and internship experience
• Strong understanding of cloud computing concepts and technologies (AWS, Azure, or GCP preferred).
• Experience with Linux or Windows server administration.
• Knowledge of networking concepts and protocols (TCP/IP, DNS, firewalls).
• Scripting skills (Bash, Python, or PowerShell).
• Experience with monitoring tools and log analysis.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and collaboration skills.
• Experience with containerization technologies (Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevOps practices.
• Understanding of IT security best practices.
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
• Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Hybrid work model
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected].