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- Age: Preferably between 18 and 40
- Education: Minimum GCSE O-Level or equivalent
- Language: Fluent in English (local language is an advantage)
- Experience: Previous Housekeeping experience is an advantage
- General Operations
- Report to work on time, well-groomed, and in proper uniform
- Attend daily briefings and departmental meetings
- Be familiar with resort events, promotions, and emergency procedures
- Maintain high standards of cleanliness and hygiene at all times
- Follow daily task schedules and timelines
- Clean and prepare assigned villas according to department standards
- Ensure occupied and vacant villas are serviced on time
- Replenish minibar, amenities, and supplies as required
- Handle guest laundry according to standards
- Support deep cleaning, preventive maintenance, and special projects
- Maintain clean and organized pantries and storage areas
- Report damages, missing items, and equipment issues promptly
- Handle lost and found items according to policy
- Respond promptly to guest requests and concerns
- Assist in other housekeeping areas when required
- Follow safe handling and storage of equipment and linen
- Perform additional duties assigned by the Supervisor
- Financial & Administrative
- Support cost control and budget targets
- Follow purchasing and store requisition procedures
- Practice energy-saving and cost-efficient measures
- Avoid overtime without prior approval
- Training & Development
- Participate actively in training and team activities
- Support orientation and learning programs when required
- Lead by example with a positive and professional attitude
- Policies & Procedures
- Follow company grooming and conduct standards
- Comply with all hotel policies and procedures
- Understand and reflect the organization's mission and values
- Handle guest complaints professionally
- Practice proper communication and telephone etiquette
- Act ethically and in line with local laws
- Health & Safety
- Maintain high personal hygiene standards
- Follow all health, safety, and fire procedures
- Report hazards and unsafe conditions immediately
This job description outlines the main responsibilities of the role. Other reasonable duties may be assigned as needed.
Key Skills
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