london 📍 | hybrid 3 days a week | 30,000 salary + 10% bonus |

at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥

were looking for a people services coordinator to join us on our journey 🌱 ready to dive in and stir things up?

what we need |

you'll play a key role in delivering an efficient, proactive + and legally compliant people service across the business. they support day‑to‑day people operations by managing essential administration, responding to queries in the shared inbox, processing contractual changes, coordinating leaver paperwork, and assisting with benefits administration. you'll contribute to creating a consistent, positive employee experience and enabling teams to perform at their best

what you'll do |

• respond to queries in the people services help desk mailbox day to day, answering queries, signposting to policies and escalating complex queries to people advisors when required
• responsible for team lifecycle administration for new + existing team (fab 4 roles for operations + all head office roles) including producing offer letters, drafting contracts and letters confirming changes to terms and conditions, issuing leaver letters, actioning relocation support requests, instructing payroll of changes to employee terms, creating and maintaining fab 4 and hq employee folders and records
• own the right to work compliance checks, ensuring checks made to ensure all team right to work documents are valid and stored on fourth hr, escalating to the people services advisor when necessary
• update hr system in conjunction with payroll team. ensures people data is accurate and up to date in hr system (e.g. job titles, reporting lines, entitlements and access levels)
• own benefit scheme administration processes and assisting with benefit queries (e.g. pensions and private healthcare, long service awards, noodle +, cycle to work, hq birthday awards, ensures benefit platforms are kept up to with joiner + leaver data)
• provide note taking support for meetings (e.g., disciplinary, grievance, wellbeing, check ins)
• comfortable with high volume and sensitive data, and familiar with tools to analyse data (e.g. pivot tables, v-lookup)

what you'll need |

• experience in an administration role is desirable but not essential
• experience of generalist people related processes, practices and administration is desirable but not essential
• high attention to detail
• be able to effectively manage time, working to deadlines
• ability to multitask and prioritise
• high level of organisation
• pro activity/ self-motivation
• ability to communicate with a wide variety of people
• it knowledge and the ability to use ms office programmes
• proven written and oral skills
• flexibility
• discreet and professional and maintains confidentiality

what’s in it for you |

• 30,000 + 10% bonus potential
• hybrid working
• come as you are culture, with modern offices, fresh fruit and soft drinks
• £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
• private healthcare
• 3% pension contribution
• 25 days holiday plus bank holidays
• + further discounts across retail, hospitality & leisure — perks that make life sweeter
• Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents

nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belongs