As a key leader within Cube Networks’ Managed Services team, you will guide a high-performing group of L2 and L3 Network & Security engineers. Your role is crucial in delivering high-quality Integrated Services Management for some of Australia's premier companies, adhering to ITIL best practices and SLA Management disciplines.

The ideal candidate will be a self-motivated professional with a strong IT background, demonstrating initiative and a commitment to excellence. Your ability to blend technical expertise with strong interpersonal skills will be crucial in driving team performance and delivering exceptional service within our ITIL-driven environment. Strong experience in Palo Alto and Juniper is a must for this role.

Primary Objectives: -

Leadership and Team Management:

• Foster a culture of excellence and continuous improvement through clear expectations, constructive feedback and performance recognition.
• Actively mentor team members offering guidance and opportunities for professional growth.
• Manage escalations and maintain optimal team coverage for adherence to SLAs.

Performance Management and Reporting:

• Monitor individual performance and develop targeted growth plans.
• Ensure team meets KPIs and SLAs.
• Provide regular team performance updates to senior management.

Service Delivery and ITIL Implementation:

• Oversee seamless Integrated Services Management across key ITIL disciplines.
• Manage customer ticket queues, deliverables and coordinate interconnected tasks.
• Develop understanding of client-specific processes to enhance service delivery.

Technical – Mandatory:

• Fortinet certifications.
• PAN PCNSE certification and experience in large rule-base environments.
• Palo Alto Prisma Access certification.
• Certification, and experience in ITIL in creating/modifying processes to align w/ ITIL best practices.
• Experience in using Service Now.
• Experience in Network Management (i.e. SolarWinds and Nagios).

Technical – Desirable:

Relevant current industry certifications are essential in 2 or more of the following

1. Cisco Certifications – CCNP, CCIE, etc
2. Juniper Certifications – JNCIA, JNCIE
3. Palo Alto Certifications – PCNSE
4. ITIL certification (essential)

Cube Networks is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.