My Dublin based client is recruiting for a Service Delivery Director to join the team on a permanent basis, This role will be hybrid working. The organisation is undertaking a large-scale, multi-year transformation programme to modernise its supply chain operations and establish a robust digital backbone. This includes a major ERP transformation to SAP S/4 and the expansion of distribution capabilities through the development of a new national facility.

The Service Delivery Director will play a pivotal leadership role within this transformation, accountable for ensuring the seamless transition of technology solutions from programme delivery into stable, high-performing operational service. Acting as the bridge between programme teams and Technology Operations, this individual will ensure that new systems, platforms, and services are production-ready, supportable, and aligned to long-term business objectives.

Beyond the transformation programme, the role carries enterprise-wide responsibility for shaping, embedding, and scaling a global Service Delivery function across people, process, governance, and technology.

This position requires broad and deep expertise across core IT disciplines — including infrastructure, architecture, security, and enterprise applications — combined with the ability to lead cross-functional teams and manage complex partner ecosystems.

Key Accountabilities

• Lead the structured transition of technology solutions from programme delivery into operational support, ensuring readiness, resilience, and service continuity.
• Define and implement the long-term vision and operating model for Service Delivery, aligned to organisational strategy and growth ambitions.
• Establish a scalable service management framework incorporating governance, standards, controls, and best practices to drive consistency and quality across all technology initiatives.
• Build strong, trusted relationships with senior business stakeholders, internal technology teams, and third-party providers to ensure alignment and shared accountability.
• Drive operational excellence through performance management, data-led insights, and continuous service optimisation.
• Embed governance across software development and delivery lifecycles, ensuring alignment with Agile, DevOps, ITIL, and modern engineering practices.
• Oversee incident, problem, change, and release management processes, ensuring robust controls and minimal business disruption.
• Implement and monitor KPIs and SLAs to measure service performance, proactively addressing risks and performance gaps.
• Lead, mentor, and develop high-performing service delivery teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Identify and manage operational, technical, and regulatory risks associated with service delivery.
• Ensure transparency across release cycles, environment management, and deployment schedules across complex multi-partner landscapes.

Core Competencies

• Strategic Leadership: Ability to design and execute a forward-looking Service Delivery strategy within a transforming organisation.
• Operational Excellence: Deep understanding of service management disciplines and the ability to embed scalable, efficient operating models.
• Stakeholder Influence: Strong executive presence with the ability to influence at senior levels across technology and business functions.
• Transformation Expertise: Experience supporting large-scale ERP or enterprise platform implementations and their transition to steady-state operations.
• Governance & Risk Management: Strong command of controls, compliance, and quality assurance frameworks.
• Performance & Data Orientation: Ability to leverage metrics and reporting to drive accountability and improvement.
• Commercial & Financial Awareness: Experience managing budgets, vendor performance, and commercial relationships.
• Resilience & Adaptability: Comfortable operating in complex, evolving environments with competing priorities.

Experience & Qualifications

• Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Extensive experience (10+ years) in senior Service Delivery or IT Operations leadership roles within complex enterprise environments.
• Demonstrated experience supporting large-scale ERP transformations (SAP S/4 experience highly desirable).
• Strong understanding of SAP transport and landscape management strategies.
• Experience with enterprise service management platforms (e.g., ServiceNow).
• Proven expertise in ITIL-aligned service management, release governance, and change control frameworks.
• Familiarity with CI/CD pipelines, deployment automation, and multi-environment release strategies.
• Working knowledge of cloud and enterprise platforms such as SAP RISE and Azure.
• Track record of building and maturing service delivery capabilities across global or multi-entity organisations.