Key Responsibilities:

1. Facilitate Scrum Processes

• Guide and coach the Agile team in Scrum practices and events, ensuring adherence to Scrum
• principles and Agile ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Review, and

1. Retrospective.

• Ensure that team activities align with the SAFe 6.0 framework and that Agile ceremonies are
• efficient and effective.

2. Serve as a SAFe Facilitator

• Participate in SAFe ceremonies, including PI (Program Increment) Planning, System Demos, Inspect and Adapt, and Scrum of Scrums.
• Coordinate with Scrum Chapter Leads and Service Owners (Product Owners) to ensure alignment between program-level priorities and team-level execution.

3. Support Team Collaboration and Communication

• Foster a culture of continuous improvement by encouraging open communication and transparency among team members and stakeholders.
• Act as a liaison between the Agile team and external stakeholders, ensuring clear communication regarding progress, risks, and dependencies.

4. Remove Roadblocks and Manage Dependencies

• Identify, document, and work to remove any impediments or dependencies that prevent the team from meeting sprint goals.
• Collaborate with other Scrum Masters and Chapter Leads to resolve cross-team dependencies and align on shared goals.

5. Drive Continuous Improvement

• Champion Agile best practices and continuously seek opportunities to improve team productivity, quality, and predictability.
• Encourage the use of metrics and data-driven insights (such as velocity, burn-down, and cumulative flow) to support continuous improvement and transparent progress tracking.

6. Coach and Mentor Team Members

• Serve as a mentor and coach for team members and other stakeholders in Agile methodologies, SAFe principles, and self-organizing practices.
• Promote a collaborative and self-sustaining Agile environment where teams can adapt and improve their processes independently.

7. Align with Organizational Goals

• Work day-to-day with Service Owners (Product Owners), Support Team Leads, Chapter leads and other stakeholders to ensure alignment between team goals and program objectives, maintaining focus on delivering customer value.
• Support organizational Agile maturity by contributing to and supporting SAFe initiatives, training programs, and knowledge sharing across teams.

8. Own Team Capacity Transparency and Performance Monitoring

• performance across Sprints and Program Increments.
• Ensure team capacity is properly planned, documented, and aligned with PI objectives and sprint commitments.
• Monitor and analyse metrics such as velocity trends, commitment reliability, predictability, rollover, throughput, and dependency impact.
• Identify performance deviations early and initiate corrective actions in collaboration with Service Owners and stakeholders.
• Ensure alignment between planned capacity and actual workload, highlighting structural overcommitment or underutilization risks.
• Provide transparent reporting on team performance and delivery health to support data-driven decision-making at program level.

Qualifications:

Education: Bachelor’s degree in computer science, Business or related field (or equivalent experience)

Experience:

• 3+ years of experience as a Scrum Master, preferably in a SAFe environment.
• Proven experience in software development or IT environments, with a strong understanding of Agile and Lean principles.
• Certifications: Certified SAFe 6.0 Scrum Master (SSM) is required. Additional Agile certifications such as
• CSM (Certified Scrum Master) or CSP (Certified Scrum Professional) are a plus.

Skills:

• Strong understanding of SAFe 6.0 principles, roles, and artifacts.
• Excellent facilitation, organizational, and communication skills.
• Ability to work effectively within cross-functional, cross-cultural teams.
• Experience using Agile tools such as Jira, Rally, or similar platforms.