Job Title: Project Coordinator

Location: Remote from Poland

Duration: 12 Months Contract

Language: Portuguese + English Speaker

Working hours: EST Time Zone

Job Description:

• We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose Sana.
• That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live.
• It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective.
• You will work with Sana experts that will overlook the project and will help with problem-solving and stakeholder management.
• You are expected to be the "spider in the web", who brings together Sana and all the necessary stakeholders on the customer side.

Key tasks include:

• Assist customers in utilizing our learning software
• 1:1 meetings, trainings and troubleshooting sessions with customers
• Setup project plans (we have templates)
• Follow-up on plan proactively, schedule meetings, prepare meeting agendas
• Problem solve in case of need
• Respond to customer requests via email
• Bug reports
• Product feedback

You need to be very skilled in the following:

• Communication, expectation management
• Meeting facilitation
• Written English + Portuguese speaker

Must-haves

• 2+ years project management or support and client-facing experience
• Ability to think both critically and creatively
• Native-level fluency in English
• A growth mindset and a coaching attitude
• Willingness to work with a wide variety of subjects
• Ability to work to deadlines and iterate on feedback quickly
• You'll also need a flexible and quick mind, to learn quickly how Sana works (partially autonomously) and be able to answer the questions from the customer autonomously (obviously after a proper onboarding).