StarHub
Network Engineer
StarHubSingapore1 day ago
Full-timeInformation Technology
Job Description

  • Provide Level 2 onsite support for Palo Alto NGFW and Datacom network infrastructure.
  • Ensure timely incident resolution and service restoration within agreed SLAs.
  • Perform root-cause analysis and implement corrective and preventive actions.
  • Maintain accurate documentation of configurations, policies, network diagrams, and operational records.
  • Collaborate with Day #1, Cybersecurity, Service Management, and Vendor TAC teams to ensure seamless service delivery and knowledge transfer.
  • Troubleshoot and resolve security and network incidents involving Palo Alto firewalls (policy issues, NAT, VPN, IPSec, SSL VPN, Threat Prevention, URL Filtering, etc.).
  • Manage firewall rule reviews, policy optimization, log analysis, and security posture improvements.
  • Perform configuration updates, firmware upgrades, patching, and change implementations following ITIL processes.
  • Troubleshoot Datacom switching and routing issues including VLAN, STP, OSPF/BGP (where applicable), and campus network connectivity issues.
  • Conduct periodic health checks, capacity reviews, performance monitoring, and vulnerability assessments to prevent service disruption.
  • Support integration with authentication systems (e.g., AD/LDAP), endpoint security solutions, and other enterprise platforms where required.
  • Liaise with vendor TAC (Palo Alto, Datacom, and Huawei where applicable) for escalations and major incident handling.
  • Provide technical reports, update service tickets, and participate in operational review meetings.


Qualifications

  • Background in network security operations, managed services, or enterprise campus environments.
  • Minimum 3–5 years of hands-on experience managing Palo Alto firewalls (must have).
  • Strong knowledge of Datacom switching and routing technologies (must have).
  • Experience in firewall policy management, VPN configuration, log analysis, and security incident troubleshooting.
  • Huawei switching or campus network experience is advantageous but not mandatory (training and knowledge transfer can be provided).
  • Certifications preferred: Palo Alto PCNSE / PCNSA, CCNA / CCNP, Huawei HCIA / HCIP or equivalent.
  • Experience working within SLA-driven environments with strong incident management discipline.
  • Proven ability to resolve complex network/security incidents independently onsite.
  • Strong documentation, communication, and stakeholder engagement skills.

Key Skills

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