About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Role: - Scrum Master

Remote

Contract

Role Summary

We are seeking an experienced Scrum Master to lead delivery for two related teams: Preference Management and Member Delegate within the healthcare industry. This role requires a hands-on Agile leader who can provide strong structure, drive accountability, and enable consistent delivery outcomes.

Our enterprise release & change management process is extensive. This Scrum Master will own the end-to-end release and change management execution lifecycle for both teams and guide them through governance, approvals, and delivery milestones.

Core Responsibilities

Agile Delivery & Team Leadership

• Lead all Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Provide structure that improves predictability, quality, and throughput across both teams.
• Hold team members accountable to sprint commitments and delivery goals; enforce follow-through on action items and outcomes.
• Remove blockers, manage risks, and proactively address cross-team dependencies to keep delivery on track.
• Track and report sprint health, delivery status, risks, and dependencies with clear visibility for stakeholders.

Scaled Agile (SAFe) & Dependency Management

• Demonstrate real-world experience working in Scaled Agile (SAFe) environments.
• Manage and coordinate dependencies across multiple teams, ensuring alignment of milestones, sequencing, and delivery readiness.
• Partner with Product, Engineering, QA, Release management and other delivery teams to ensure coordinated outcomes and shared accountability.

Enterprise Release Governance & Release Management

• Own and drive the full release lifecycle for both teams, including readiness checkpoints, governance requirements, execution, and post-release validation.
• Ensure all release artifacts, approvals, quality gates, and timelines are completed with discipline and consistency.
• Coordinate release planning across stakeholders and delivery partners, ensuring predictable and well-communicated releases.
• Experienced in creating, managing and executing the deployment plan which will be part of the change and release management process

Change Management (CAB / CR Ownership)

• Create and manage Change Requests (CRs) and ensure alignment to release plans.
• Present changes to the Change Advisory Board (CAB), address questions, and secure required approvals.
• Oversee execution of approved changes and ensure successful delivery of the monthly release with appropriate validation and sign-offs.

Incident Management & Operational Execution

• Coordinate incident triage and escalation for production issues impacting Preference Management and Member Delegate capabilities.
• Drive post-incident follow-up includes RCA tracking, corrective/preventative action planning, and backlog intake.
• Ensure operational readiness and continuous improvement to reduce repeat issues and increase stability.

Stakeholder Management & Communication

• Demonstrate effective written and verbal communication skills, with the ability to interface daily with business owners, technical teams, and executive leadership.
• Communicate across multiple disciplines within the organization to align on priorities, risks, timelines, and release readiness.
• Provide concise, executive-ready status updates and ensure stakeholders have continuous visibility into progress and decisions.

Required Qualifications

• 10+ years of experience as a Scrum Master / Agile Delivery Lead supporting cross-functional technology teams.
• Proven experience with dependency management, release management and enterprise release governance and have strong experience owning complex Release Management processes in enterprise environments.
• Proven Change Management experience, including creating CRs, presenting to CAB, and overseeing execution through release cycles.
• Working knowledge of Incident Management processes (triage, escalation and tracking).
• Excellent communication, leadership, and follow-up skills with the ability to drive outcomes and accountability.
• Proficiency with Agile delivery tools such as version one, Jira/Confluence)

Preferred Qualifications

• Experience in regulated environments (healthcare payer/provider, insurance, financial services, etc.).
• Experience in version one Scrum board tool.
• Familiarity with identity, access management, permissions, delegate workflows, consent/opt-in management, and member communications.
• Healthcare industry experience supporting Preference Management and/or Member Delegate (or closely related member-facing access/permissions and communications domains).

Know more about Brillio : https://www.brillio.com/join-us/

PPE: https://www.brillio.com/platform-and-product-engineering/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.