JOB DESCRIPTION

Insight Global is seeking a UX / Product Designer to join a Big 5 banking client. The successful candidate will focus on a range of customer experiences. • User Research & Analysis ○ Conduct usability testing, interviews, and surveys to understand customer needs. ○ Analyze data and synthesize insights to inform design decisions. • Wireframing & Prototyping ○ Create low- and high-fidelity wireframes and interactive prototypes using tools like Figma or Sketch. ○ Iterate designs based on feedback and testing results. • Design System & Development Collaboration ○ Work within established design systems and contribute to their evolution. ○ Collaborate with developers to ensure consistency across platforms (web, iOS, Android). • Agile & Cross-Functional Collaboration ○ Participate in daily stand-ups, sprint planning, and retrospectives with product managers, developers, and QA teams. ○ Ensure designs are ready for development and meet sprint timelines. • Stakeholder Engagement ○ Present design concepts and prototypes to stakeholders for feedback and approval. ○ Facilitate workshops to align teams on user needs and design strategies. • Continuous Improvement ○ Monitor product releases and gather post-launch feedback for iterative improvements. ○ Stay updated on industry trends and perform competitive analysis. • Accessibility & Compliance ○ Ensure designs meet accessibility standards (WCAG) and comply with banking regulations. ○ Incorporate inclusive design principles into all deliverables. • Documentation & Handoff ○ Prepare detailed design specifications and assets for developer handoff. ○ Maintain clear documentation for future reference and audits. In this dynamic role, a UX Designer contributes to creating seamless and delightful experiences for users, making products stand out in the competitive market.

REQUIRED SKILLS AND EXPERIENCE

• 1-3+ years of experience in UX / Product Design • UX design for public-facing web • Figma • Jira & Confluence • Large enterprise experience • Agile experience, specifically working with technical stakeholders • Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style • Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user Proven abilities within discovery, solutioning, and general problem solving

NICE TO HAVE SKILLS AND EXPERIENCE

• Banking/FI experience • Headless CMS experience (ex. Contentful, Sanity, Drupal) Credit card or mortgage product experience

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.