The ICCC Product Manager is responsible for defining, developing, and managing the Integrated Command & Control Center (ICCC) product portfolio, ensuring solutions deliver operational value for city operations, public safety, and smart city services.

The role bridges business stakeholders, operators, and technical teams to ensure ICCC capabilities evolve in line with operational needs, technology advancements, and strategic priorities.

Key Responsibilities

Product Strategy & Vision

• Define ICCC product vision, roadmap, and value proposition.
• Align product strategy with smart city and operational objectives.
• Identify new use cases and capabilities across city domains.
• Conduct market and technology research and benchmarking.

Product Planning & Prioritization

• Manage the product backlog and roadmap.
• Gather and document stakeholder and operator requirements.
• Prioritize features based on value, risk, and feasibility.
• Define product requirements, user stories, and acceptance criteria.

Stakeholder & Ecosystem Management

• Engage with government entities, operators, and partners.
• Coordinate with vendors and system integrators.
• Support onboarding and adoption of ICCC solutions.
• Facilitate workshops and product governance forums.

Delivery & Lifecycle Management

• Work with delivery teams to ensure successful implementation.
• Support testing, commissioning, and release planning.
• Monitor product performance, adoption, and user feedback.
• Drive continuous product improvement.

Performance & Value Tracking

• Define product KPIs and success metrics.
• Monitor benefits realization and operational impact.
• Provide executive dashboards and product performance reports.

Skills & Abilities

Core Competencies

• Product management and roadmap planning
• Smart city and ICCC solution understanding
• Stakeholder and vendor management
• Business case and value realization
• Performance tracking and reporting

Leadership & Behavioral Skills

• Strategic and user-centric mindset
• Strong communication and facilitation skills
• Analytical and data-driven decision making
• Prioritization and problem-solving ability
• Collaboration and influencing skills

Education & Experience

• Bachelor’s in engineering, IT, Computer Science, or related field
• MBA or Product Management certification is a plus
• 8–12+ years in product management or digital solution roles
• Experience in smart city, public safety, security, or operations platforms

Preferred Certifications

• Agile/Scrum (CSM, SAFe)
• Product Management certifications (advantage)

Typical Previous Roles

• Senior Product Manager
• Platform Product Manager
• Smart City Product Manager
• Public Safety Solutions Manager

Preferred Tools / Soft Skills

Preferred Tools

• Product & Delivery: Jira, Azure DevOps, Confluence
• Analytics & Reporting: Power BI / Tableau, Advanced Excel
• Documentation & Collaboration: SharePoint, Microsoft Teams
• Ideation & Workshops

Soft Skills

• Strong product thinking and prioritization skills
• Excellent stakeholder and communication skills
• Strategic and operations-focused mindset
• Ability to manage complex, multi-stakeholder environments
• Continuous improvement and innovation mindset