Who We Are!

ITC Infotech a wholly owned ITC ltd company is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Retail, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Your X-Factor

• Work ethic - You are a consummate professional
• Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
• Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact - You are a critical thinker with an emphasis on creativity and innovation.
• Passion - You have the drive to succeed paired with a continuous hunger to learn.
• Leadership - You are trusted, empathetic, accountable, and empower others around you.

Job Summary :

Purpose of Role

This junior-level role is part of the Product Team responsible for working with the Commercial Digital team to deliver Marine, Customer Service, and Logistics platform across multiple commodity products.

The Junior Scrum Master will work closely with business users (Product Owners), the Product Manager, and the delivery &/or BAU Support to deliver Exposure and Profit and Loss solutions for our trading business.

Key Responsibilities

• Support the Product Manager and Product Owner in day-to-day activities, including backlog management, sprint planning, and team coordination.
• Run and facilitate scrum ceremonies (daily stand-ups, sprint planning, grooming/review, and retrospectives) for the scrum team.
• Guide the team and organization on how to use Agile/Scrum practices and values to deliver value to customers.
• Assist in aligning digital delivery to the vision and strategic direction set by senior leadership.
• Help assess the Scrum Maturity of the team and coach the team to higher levels of maturity at a sustainable pace.
• Facilitate discussion, decision-making, and conflict resolution within the team.
• Remove impediments or guide the team to remove impediments by finding the right personnel.
• Support digital delivery in accordance with strategic intent.
• Help prepare and report Risks, Assumptions, Issues, and Dependencies to senior management as needed.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution.
• Provide servant leadership and lead by example, supporting the team and fostering a collaborative culture.

Required Knowledge and Experience

• Certification as a Scrum Master (CSM, PSM, SSM, or equivalent) is required.
• Junior-level experience in any of the following roles - Scrum Master, Business Analyst, Product Owner, or Project Management role.
• Good understanding of Agile/Scrum principles, servant leadership, facilitation, and team empowerment.
• Experience or exposure to project management, business analysis, or product ownership in a technology or software development environment.
• Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds.

Preferred Skills/Experience (Any combination of these is a plus)

• Experience with the SAFe framework or other scaled agile approaches.
• Familiarity with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, and Automated Testing.
• Familiarity with Microsoft AzureDevOps, Confluence and Excel.
• Previous experience supporting or running scrum teams, even in a junior or supporting capacity.

Personal Attributes

• A servant leader who leads by example and is comfortable collaborating with cross-functional teams.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a desire to deliver value.
• Willingness to learn, adapt, and take initiative in a fast-paced environment.

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ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women