Senior Technical Support Engineer - Cybersecurity SaaS
Intuition MachinesAustria6 hours ago
Full-timeRemote FriendlyOther
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Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.
As a Senior Technical Support Engineer, you'll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.
What you will do:
Join us as we transform cybersecurity, user privacy, and machine learning online!
Please note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.
As a Senior Technical Support Engineer, you'll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.
What you will do:
- Troubleshoot complex backend and frontend issues for enterprise customers
- Work with Engineering, Product, and Security teams to find root causes and implement solutions
- Help improve the product by debugging, prototyping, or building small automation tools
- Apply web security, bot mitigation, and fraud prevention knowledge to support customers
- Mentor other support engineers and enhance team processes and documentation
- Build strong customer relationships through clear, proactive communication
- 5+ years in software engineering or technical support with strong coding experience
- Proficiency in Python, JavaScript, HTML, and CSS
- Experience with distributed systems, web security, and large-scale applications
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
- Familiarity with support systems, ticketing tools, or automation/scripting is a plus
- Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients
- Fully remote position with flexible working hours
- An inspiring team of colleagues spread all over the world
- Pleasant, modern development and deployment workflows: ship early, ship often
- High impact: lots of users, happy customers, high growth, and cutting edge R&D
- Flat organization, direct interaction with customer teams
Join us as we transform cybersecurity, user privacy, and machine learning online!
Please note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.
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