Product Manager – Customer Experience (B2B SaaS)

Help fix what frustrates thousands of users every day.

We’re working with one of Europe’s fastest-growing AI SaaS companies building software that automates complex professional workflows. Their product is already used by thousands of professionals — but they want to make it dramatically better.

They’re hiring a Product Manager for their Customer Satisfaction squad to own the user experience where it matters most.

Your mission:

Identify product friction, deeply understand customer problems, and turn those insights into product improvements that make the platform faster, smoother, and easier to use.

You’ll work closely with engineering, design, and customer teams, owning the full journey from discovery to shipped product improvements.

What they’re looking for

• 3–6+ years Product Management experience
• Background in B2B SaaS
• Strong customer discovery and UX mindset
• Experience working closely with engineering & design
• Fluent German & English

Nice to have

• AI-powered products
• Workflow-heavy SaaS platforms

Why this role is interesting

• Real ownership over product experience
• Direct impact on customer satisfaction and retention
• A fast-scaling product with ambitious growth plans
• Remote-first company with strong product culture