Job Title: Scrum Master

Location: Plano, TX (Remote Work)

Client: Retail Customer

Mandatory Skills: Scrum Master, Retail, AI, Digital Transformation

Role Summary:

We are seeking an experienced Scrum Master with strong Retail domain experience and exposure to AI-driven initiatives and Digital Transformation programs. The ideal candidate will lead Agile delivery across cross-functional teams, drive continuous improvement, and support retail modernization and AI-enabled digital product initiatives.

Key Responsibilities:

• Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives).
• Ensure adherence to Scrum and Agile best practices.
• Support AI/ML and digital transformation initiatives in retail programs.
• Remove blockers and manage risks and dependencies.
• Work closely with Product Owners for backlog refinement and prioritization.
• Track Agile metrics such as Velocity, Burndown, and Cycle Time.
• Collaborate with Data Scientists, AI Engineers, Retail Business, and UX teams.
• Drive DevOps and CI/CD adoption and coach teams on Agile maturity.

Required Experience:

• Certified Scrum Master (CSM / PSM / SAFe SM preferred).
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe).
• Experience managing distributed Agile teams.
• Retail domain knowledge: Merchandising, Supply Chain, POS, E-commerce, Omnichannel.
• Exposure to AI/ML platforms, cloud migration, and digital commerce transformation.
• Understanding of AI lifecycle (Data → Model → Deployment → Monitoring).