Engineer - Global Service Operations
Tata CommunicationsIndia7 days ago
Full-timeEngineering, Information Technology
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About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title: Network L1 Engineer
Experience: 2-5 Years
Location: Tata Nagar – Jamshedpur (NOC)
Shift: 24x7 Rotational Shift
Department: JSR Network Operations Center (NOC)
Certification – CCNA & Fortinet Firewall (Preferred)
Key Responsibilities
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title: Network L1 Engineer
Experience: 2-5 Years
Location: Tata Nagar – Jamshedpur (NOC)
Shift: 24x7 Rotational Shift
Department: JSR Network Operations Center (NOC)
Certification – CCNA & Fortinet Firewall (Preferred)
Key Responsibilities
- Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
- Knowledge of OSI model, IP Addressing & Subnetting, , routing protocols like OSPF, BGP is must.
- Basic knowledge of MPLS is must.
- Hands-on experience on Cisco Routers and Switches.
- Monitor network & SD-WAN devices and circuits using NMS tools.
- Identify and respond to alerts related to:
- WAN link failure
- SD-WAN tunnel down
- High bandwidth utilization
- Device CPU/Memory threshold breaches
- Perform L1 troubleshooting:
- Interface status check
- Link up/down verification
- VLAN reachability check
- Basic routing table verification
- Verify routing status and BGP/OSPF neighbor state.
- Perform initial troubleshooting before escalating.
- Create, update, and track incidents in ticketing tools (Service Now).
- Coordinate with ISP/vendor for circuit-related issues.
- Assist during planned maintenance windows.
- Validate post-change network health.
- Perform health checks before and after changes.
- Documentation & Reporting
- Maintain incident logs.
- Prepare daily/weekly reports:
- Link availability
- Incident summary
- SLA compliance
- Update network inventory records.
- Strong verbal and written communication skills are a must
- Candidate is ready to work in shift whenever required.
Key Skills
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