First Line IT Support
MercuryIreland3 days ago
ContractRemote FriendlyInformation Technology
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First Line IT Support, Ballycoolin Business Park, Dublin
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Mercury is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.
At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.
Key Responsibilities Of The Role
Apply Now
Apply Now
Mercury is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.
At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.
Key Responsibilities Of The Role
- Handle support calls from end users via various channels: helpdesk system, email, voicemail, telephone or in person
- Resolve issues directly or escalate to System Admins or third-party support
- Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
- Service Coordination: Collaborate daily with the Service Desk to escalate complex incidents and align on best practices.
- Create new user accounts in Active Directory / Azure AD.
- Disable or remove accounts for leavers in compliance with security policies.
- Reset passwords and manage access permissions.
- Perform basic administrative tasks under supervision of System Admins.
- Order IT equipment for sites and ensure timely delivery.
- File Key Access
- Be available to provide occasional on-site Level 1 support if required.
- Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
- This is a 3 month fixed term contract role
- 1+ years of experience in IT support, helpdesk, or service desk roles (Level 1–2)
- 3rd level qualification in Computer Science
- Working experience in Information Systems and Network Infrastructure
- Any relevant IT certificates (e.g., CompTIA)
- Good knowledge of Microsoft desktop operating systems with a focus on Windows 10 and 11
- Working knowledge of standard office applications (MS Office, SAP, Adobe, Bluebeam)
- Familiarity with most common Mobile Operating Systems (iOS, Android)
- Hands-on experience supporting systems (e.g. Active Directory, Azure Active Directory)
- Knowledge of sharing files and printers in MS Windows network
- Basic understanding of computer networks (TCP/IP, VPN, Switching, Routing)
- Familiarity with remote support/ access tools (LogMeIn, GoToAssist, VNC, Team Viewer, RDP)
- Basic experience with PC hardware (replacing hard drive, graphic card, power supply)
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Key Skills
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