Site Reliability Engineer (Automation and DevOps)

Key Responsibilities

• Plan, manage, and oversee all aspects of a production environment
• Define strategies for application performance monitoring and optimisation in a production environment
• Respond to incidents
• Improvise platform based on feedback and measure the reduction of incidents over time
• Support deployment of code into multiple lower environments
• Support current processes with an emphasis on automating everything as soon as possible
• Design, develop and standardise a monitoring and alerting mechanism for the supported applications
• Take a holistic approach to problem-solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimising meantime to recover
• Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation and refinement
• Analyse ITSM activities of the platform and provide feedback loop to Development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Ability to share knowledge and explain processes and procedures to others
• Share knowledge and mentor Junior resources
• Ability to perform on-call duties on a rotational basis
• Occasional off-hours work required

Skills Required

• Linux
• Mainframe
• Shell scripting
• ITIL / ITSM
• Application troubleshooting
• SQL
• Any monitoring tool (Splunk / Dynatrace preferred)
• Jenkins - CI/CD
• Groovy scripting / YAML (basic)
• Git (basic) / Bitbucket (basic)
• Ansible / Chef
• Event framework architecture