TMC & TMC Middle East are looking for 𝗦𝗲𝗻𝗶𝗼𝗿 𝗨𝗜/𝗨𝗫 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿s. 🔥🔥🔥

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Ras Al Khaimah 📍

𝗖𝗹𝗶𝗲𝗻𝘁: Financial Institution 💰

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: 12 Months Extendable ⏲️

The successful candidate will be at the forefront of the design and user experience efforts across key platforms including the website, customer portal, agent portal, and mobile app. This role will play a crucial part in creating intuitive, visually appealing, and user-centred interfaces that enhance user engagement, and experience to drive strategic business requirements. The Senior UI/UX Designer will collaborate closely with cross-functional teams, 3rd party vendors, and business stakeholders, to ensure a seamless and effective user experience.

CORE RESPONSIBILITIES

1. User-Centric UI/UX Vision:

• Lead end-to-end design processes for the website, customer portal, agent portal, and mobile app, from concept to final product implementation.
• Create user journeys, wireframes, prototypes, and high-fidelity mockups that effectively communicate design ideas and concepts.
• Develop a deep understanding of user needs, behaviors, and motivations through user research and testing.
• Translate complex business requirements into intuitive and user-friendly interfaces while ensuring alignment with brand guidelines.

2. User Research and Testing:

• Conduct user research, and usability testing, and gather feedback to improve the user experience iteratively.
• Collaborate with the CX team to define user personas, user journeys, and use cases, ensuring designs address real user pain points.
• Iterate on existing products and features to ensure that we are delivering a simple, seamless industry-leading user experience

3. Cross-Functional and External Collaboration:

• Work closely with CX, IT, 3rd party vendors, and consultants to ensure the feasibility of design concepts and provide guidance during the development phase.
• Collaborate with business leads to align design strategies with business goals and objectives.
• Coordinate with stakeholders to present design concepts, gather feedback, and incorporate suggestions into the design process.
• Serve as a bridge between Customer Experience, IT and Marketing teams.

4. Platform Consistency:

• Maintain a consistent design language and user experience across all platforms, ensuring a cohesive and recognizable brand presence.
• Develop and maintain UI design guidelines, pattern libraries, and style guides to streamline design implementation.
• Design interfaces that seamlessly integrate with the Salesforce CRM and SAP ERP systems, providing users with a unified experience across all platforms.

5. Performance Analysis and Insights:

• Establish key performance indicators (KPIs) that measure the success of features in enhancing the user experience.
• Monitor and analyze user engagement data, conducting A/B tests to understand user preferences and refine product offerings.

6. Continuous Learning:

• Stay up-to-date with industry trends, best practices, and emerging technologies in UI/UX design, and apply this knowledge to improve design processes and methodologies.
• Reinforce a design-thinking culture that draws from the best and most innovative products and technology.