JOB DESCRIPTION

As Senior Product Manager for Loyalty & Offers, you will lead the strategy, roadmap, and execution of loyalty and promotional experiences across our mobile app and digital platforms. You’ll work in close partnership with Marketing to shape loyalty mechanics and offer strategy, and with Engineering to deliver scalable, data-driven solutions. This role goes beyond translating requirements—you’ll actively shape initiatives, navigate ambiguity, and drive collaboration across partners and external relationships (e.g., national brand partnerships and cross-brand offers). You’ll own the evolution of our loyalty engine, personalization capabilities, and offer lifecycle—from concept through testing, launch, and optimization. You’ll also play a key leadership role, mentoring junior Product Managers and partnering with senior leaders to ensure product initiatives align with business and customer goals. Key Responsibilities Define and execute the loyalty and offers product strategy across mobile and digital platforms Own the product roadmap, vision, and delivery for loyalty, promotions, and personalization initiatives Partner closely with Marketing, Engineering, Analytics, and external partners to drive impactful guest experiences Lead technical product discussions, including system integrations, APIs, and platform scalability Use data to inform decisions, measure performance, and optimize customer outcomes Coach and mentor junior Product Managers and contribute to broader product leadership

REQUIRED SKILLS AND EXPERIENCE

• 5+ years of Product Management experience Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA or advanced degree a plus)
• B2C product experience; loyalty, offers, or CRM experience strongly preferred
• Proven success leading technical product initiatives in mobile apps or loyalty platforms
• Strong understanding of SDLC, APIs, integrations, and release workflows
• Hands-on experience with SQL, large datasets, and BI tools (e.g., Databricks, Tableau)
• Excellent leadership, communication, and stakeholder-influencing skills Customer-first mindset with the ability to balance technical feasibility, business impact, and user experience
• Ability to thrive in a fast-paced environment with competing priorities

NICE TO HAVE SKILLS AND EXPERIENCE

• Python and Datadog experience Familiarity with Adobe Customer Journey Analytics or similar MarTech tools Experience with personalization engines, targeting platforms, or CDPs
• 2+ years of mentoring or managing junior Product Managers