IBM API Connect & Digital Experience Support Engineer – Banking Domain

We have an urgent requirement for IBM API Connect & Digital Experience Support Engineer – Banking Domain experience is required for one of our banking client in Oman

Strong experience in designing and developing API solutions using IBM API Connect Must

Strong experience on API design & development (REST & SOAP) Must

Strong experience on UAT support & customer onboarding experience ---Must

Strong experience on B2B / Host-to-Host (H2H) integration experience --Must

Main Role(Accountability)

The Digital Experience Support Specialist is responsible for the configuration, technical onboarding, and support of the Bank’s API Management and B2B platforms, working closely with internal business stakeholders, customers, and IT teams.

Provide UAT onboarding and technical support to customers consuming the Bank’s APIs or testing H2H (Host-to-Host) solutions.

Support will be delivered via multiple channels – Onsite Visits, Phone, Email, Microsoft Teams, or other agreed platforms.

Offer functional and technical support across all projects involving APIs and B2B solutions, including:

End-to-end testing

User Acceptance Testing (UAT)

Performance and Security Testing

Monitor UAT systems for performance and availability.

Lead issue resolution and root cause analysis (RCA) for UAT incidents, following established escalation protocols.

Provide after-hours emergency response support during production implementations, customer escalations, upgrades, etc.

Maintain and publish an implementation tracker for internal and external stakeholders.

Create and maintain SOPs, User Manuals, and support documentation to assist customers during onboarding and testing.

Qualifications & Experience

Experience supporting IT software solutions.

At least 5 years of hands-on experience in designing and developing API solutions using IBM API Connect (Mandatory).

Experience working on Corporate B2B/H2H solutions.

Strong Expertise In

RESTful APIs and SOAP Web Services

Open API / Open Banking solutions (preferred)

Unix/Linux systems, Banking Applications, and RDBMS databases

Java-based open-source API technologies

Proven ability to manage customer communications, both written and verbal.

Capable of supporting technical onboarding, testing, and issue troubleshooting for enterprise clients.

Experience creating technical documentation, SOPs, and onboarding guides.

Skills: api,digital,ibm