Are you looking for your next challenge in a product-focused role? We’re looking for a Product Manager to join our Product (Omnichannel Sales & Experience) team, playing a key role in shaping and delivering our digital product strategy.

This position offers hybrid working between your home and our offices on Wigmore Street in Central London.

When you join Fenwick, you’ll receive:

• Up to 25% discount in all Fenwick stores and fenwick.co.uk.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Immediate access to the Main Section of Fenwick Limited Superannuation Scheme which provides higher Company contributions and free Life Assurance of 4x your pensionable salary.
• Peace of mind with Private Medical Cover membership.
• WeCare -24/7 GP, wellbeing advice & support service.
• Hybrid Working (Typically Thursday and Friday working from home).

About the role

The Product Manager role at Fenwick is responsible for shaping and improving the company’s online customer experience. You will lead the development and performance of Fenwick’s digital products end-to-end, ensuring the website and digital infrastructure continually evolve to meet customer needs and business goals. Working with data, customer insight, and experimentation, you will help embed a product-led approach across the digital business while delivering meaningful improvements to the online shopping journey.

In this role, you will manage and prioritise the digital product roadmap, focusing on initiatives that improve key commercial outcomes such as conversion, sales, order volumes, average order value, and site performance. You will collaborate with cross-functional teams including Digital, Marketing, Buying & Merchandising, Retail, Logistics, Finance, and IT, as well as external partners and technology providers. By combining customer insight with analytics and experimentation, you will identify opportunities, test new ideas, and deliver features that drive measurable results.

This position suits a commercially minded product professional with experience in digital retail or a similar fast-paced environment. Fenwick’s digital experience is powered by Shopify, and experience working with Shopify or similar e-commerce platforms would be beneficial. With strong communication and leadership skills, you will influence stakeholders, champion agile and product-led ways of working, and help deliver high-quality digital experiences that support Fenwick’s wider transformation and growth strategy.

What we are looking for in a candidate...

• Experience as a Product Owner in digital retail or with strong transferable skills.
• Able to turn data and insights into actionable change, with confidence using analytics tools (e.g., Google Analytics).
• Skilled in working with SaaS vendors – specifically Shopify, third‑party suppliers, and cross‑functional business teams.
• Strong understanding of business drivers and how to translate them into effective technical and product solutions.
• Demonstrated leadership, influencing ability, and a proactive, solutions‑focused mindset.
• Takes ownership, works independently, and builds strong relationships across teams.
• Commercially minded, financially aware, and confident making informed decisions at pace.
• Hands‑on, pragmatic approach with strong delivery focus.
• Ideally certified or knowledgeable in Agile, A/B testing, and MVT practices.
• Experience working within structured change [and incident] management processes.
• Strong communication skills and ability to collaborate effectively across technical, functional and operational teams - especially with digital and marketing functions.

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!