Senior Project Manager / Delivery Lead

Customer Data & CRM Migration (6‑Month Contract)

Contract: 6 months

Location: Salford (hybrid as required)

Role Summary

This is a highly hands‑on delivery role leading a complex customer data migration, with a strong focus on CRM platforms, within a fast‑paced Telco environment.

The role requires an experienced contractor who can step in quickly, take ownership of in‑flight delivery, and actively solve problems as they arise. This is not a governance‑only role — the expectation is direct involvement in planning, issue resolution, cutover readiness, and stakeholder management to protect customer experience and data integrity.

Key Focus Areas

·End‑to‑end delivery of customer data and CRM migrations

• Managing data quality, integrity, reconciliation, and cutover
• Minimising customer and operational impact during migration events
• Rapid issue diagnosis, decision‑making, and recovery planning
• Working across CRM, billing, digital, and operational systems
• Coordinating internal teams and third‑party delivery partners

What You’ll Be Doing

·Owning day‑to‑day delivery of the migration, not just reporting status

• Actively unblocking issues across data, technology, and delivery teams
• Adapting plans quickly in response to risks, defects, or customer impact
• Leading cutover planning, rehearsals, and post‑migration stabilisation
• Managing senior stakeholders with clear, confident communication
• Holding vendors and partners to account for delivery outcomes

Essential Experience

·Proven experience delivering large‑scale customer data migrations

• Strong background in CRM migration programmes
• Hands‑on delivery leadership in complex, high‑risk environments
• Strong problem‑solving skills and ability to operate under pressure
• Experience managing customer impact, service continuity, and operational readiness

Advantageous Experience

·Telecommunications industry experience (high‑volume B2C preferred)

• CRM migrations within Telco landscapes (billing, provisioning, digital)
• Experience working with Databricks or similar cloud data platforms
• Legacy‑to‑cloud CRM transformation programmes

What Success Looks Like

·Migration delivery stabilised and progressing at pace

• Risks visible, controlled, and actively mitigated
• Minimal customer disruption and strong data quality outcomes
• Stakeholders confident in delivery leadership and execution