Senior Program Manager, Driver & Marketplace Operations
BoltEstonia3 days ago
Full-timeRemote FriendlyManagement, Manufacturing
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We are looking for an experienced Senior Program Manager to join our Central Operations team
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.
This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.
Main tasks and responsibilities:
Why you’ll love it here:
About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About The Role
The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.
This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.
Main tasks and responsibilities:
- Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership.
- Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement.
- Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.
- Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility.
- Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch.
- Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership.
- You have a minimum of 7 years of experience in program management, marketplace operations or a related field.
- You have a strong understanding of marketplace mechanics and operational governance.
- You have a proven experience building scalable cross-functional processes and operating models.
- You have demonstrated ability to work with data and translate metrics into structured action plans.
- You have excellent stakeholder management and communication skills.
- You have strong analytical and problem-solving capabilities.
Why you’ll love it here:
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
- Some perks may differ depending on your location and role.
Key Skills
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