Product Manager / Service Management
syfferPortugal4 days ago
Full-timeRemote FriendlyProduct Management, Marketing
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Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.
We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.
Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.
Its time to burst the bubble, and we will do it together!
What You'll do:
Are you ready to step into a diverse and inclusive world with us?
Together we will promote uniquess!
We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.
Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.
Its time to burst the bubble, and we will do it together!
What You'll do:
- Define the vision and roadmap for Service Management products and services, aligning business, user, and technology needs;
- Collaborate with IT, operations, security, compliance teams, and external vendors to translate strategic goals into prioritized initiatives;
- Define and track value metrics, using data to support decision-making and prioritization;
- Manage product priorities and trade-offs to ensure maximum business value;
- Ensure the sustainable evolution of Service Management solutions;
- Provide clear decision-making and justification of priorities to stakeholders;
- Hybrid Work Model.
- Practical experience with frameworks such as ITIL, ITSM/ESM, and Agile methodologies;
- Strong understanding of operational processes including incident, request, problem, change, and asset management;
- Strong analytical skills, systems thinking, and clear communication abilities;
- Experience with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management, or similar (valued);
- Strong product management mindset, focused on product ownership rather than technical configuration;
- Ability to work with cross-functional stakeholders in complex environments;
- Experience in retail environments is a plus.
- Wage according to candidate's professional experience;
- Remote Work whenever possible;
- Delivery of work equipment adjusted to the performance of functions;
- Benefits plan;
- And others.
Are you ready to step into a diverse and inclusive world with us?
Together we will promote uniquess!
Key Skills
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