dentsu
Scrum Master (Pharmaceutical Sector)
dentsuSpain2 days ago
OtherEngineering, Information Technology
Omega CRM Consulting is looking for a Scrum Master that would like to collaborate with one of the top global pharmaceutical companies.

We are seeking a highly skilled Scrum Master with hands-on experience in Large-Scale Scrum (LeSS) to coach and guide multiple teams in delivering high-quality, customer centric solutions. This role focuses on fostering an environment of continuous improvement, alignment, and organizational agility across a scaled environment.

The ideal candidate excels at coaching teams, collaborating with product groups, removing impediments, and helping the organization fully embrace Agile at scale.

Team & Delivery Facilitation

  • Engage with teams to ensure Scrum ceremonies (Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives) happen, are understood, are effective, - facilitating where required, and coaching the teams toward self-management.
  • Ensure that teams follow Agile principles, Scrum rules, and LeSS guidelines.
  • Support the Product Owner(s) in effective backlog refinement, prioritization, and transparency.
  • Remove impediments that block team progress, escalating when necessary.

Coaching & Continuous Improvement

  • Coach teams, Product Owners, and stakeholders in Lean/Agile principles and LeSS practices.
  • Promote a culture of experimentation, learning, and continuous improvement.
  • Mentor teams in technical practices that support agility (e.g., CI/CD, test automation), when applicable.
  • Encourage cross-team coordination and integration to optimize system-level delivery.

Scaling Support & Cross-Team Collaboration

  • Ensure cross-team events such as Overall Retrospectives, Multi-team Refinement, and Sprint Reviews at Scale happen, are effective - facilitate if required, and provide coaching as required.
  • Promote shared understanding of the product vision, architecture, and system goals across teams.
  • Work with other Scrum Masters and Agile leaders to ensure consistent application of LeSS principles.

Organizational Agility

  • Partner with leadership to enable organizational changes required for scaling agile practices.
  • Support the adoption of new working agreements, structures, and roles aligned to LeSS.
  • Foster transparency across teams, enabling data-driven decisions (e.g., using metrics such as flow, quality, lead time).

Experience & Skills

  • 3–5+ years of experience as a Scrum Master or Agile Coach.
  • Hands-on experience working with LeSS (Large-Scale Scrum) in a multi-team environment.
  • Deep knowledge of Agile principles, Scrum framework, and servant-leadership practices.
  • Demonstrated success facilitating cross-team collaboration in a scaled environment.
  • Strong communication, conflict-resolution, and facilitation skills.
  • Excellent written and verbal communication skills (English).
  • Experience working in a virtual, international and multicultural environment.
  • Experience supporting multiple Scrum teams simultaneously.
  • Proven ability to coach diverse audiences (developers, testers, product owners, managers).
  • Ability to identify systemic problems and work toward lasting organizational solutions.
  • Understanding of product-centric delivery models.
  • Ability to influence without authority in complex environments.

Desired Experience & Skills (nice-to-have)

  • Certification(s) such as:
  • LeSS Practitioner (CLP) or LeSS for Executives
  • Certified Scrum Master (CSM), A-CSM, or CSP-SM
  • SAFe Scrum Master (SSM) or related Agile scaling certifications
  • Exposure to DevOps practices and engineering workflows that support agility.
  • Experience using Agile lifecycle tools (e.g., Jira, Azure DevOps, Rally).
  • Experience in enterprise environments undergoing Agile transformation.
  • Understanding of complementary frameworks (e.g., Kanban, XP, Systems Thinking, Lean Product Development).
  • Background in software development, QA, business analysis, or product management.
  • Strong interest in coaching, facilitation workshops, and developing Agile maturity roadmaps.

What Do We Offer

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
  • Home Office.
  • Flexible retribution (public transport ticket, Ticket restaurant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.

About Us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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