Role Overview

We are seeking a strategic and results-driven Chief Digital Officer (CDO) to lead the organization’s digital transformation agenda. The CDO will be responsible for defining and executing the company’s digital strategy, enhancing customer experience, driving digital revenue streams, and modernizing technology platforms.

The ideal candidate will bring extensive leadership experience in telecommunications (Telco) or consumer retail sectors, with a strong track record of delivering large-scale digital transformation, omnichannel experiences, and data-driven innovation.

Key Responsibilities

Digital Strategy & Transformation

• Develop and execute a comprehensive enterprise-wide digital strategy aligned with business growth objectives.
• Lead digital transformation initiatives across customer experience, operations, and digital business models.
• Identify opportunities to leverage emerging technologies to enhance customer engagement and operational efficiency.

Customer Experience & Digital Channels

• Oversee the development and optimization of digital customer platforms including mobile apps, web portals, e-commerce, and self-service channels.
• Drive seamless omnichannel customer experiences across digital and physical touchpoints.
• Improve digital adoption, engagement, and customer satisfaction metrics.

Digital Products & Innovation

• Lead the development of innovative digital products and services.
• Explore new digital revenue streams such as digital marketplaces, fintech integrations, loyalty ecosystems, and digital partnerships.
• Foster a culture of innovation and agile product development.

Data, AI & Personalization

• Champion the use of data analytics, AI, and automation to drive decision-making and customer personalization.
• Implement platforms that enable advanced analytics, customer insights, and predictive modeling.

Technology & Platform Modernization

• Collaborate closely with CIO/CTO teams to modernize digital platforms and architecture.
• Oversee adoption of cloud technologies, API ecosystems, and microservices architecture to support scalable digital services.

Leadership & Governance

• Build and lead a high-performing digital organization including product, UX/UI, analytics, and digital engineering teams.
• Establish governance frameworks for digital initiatives, ensuring alignment across business units.
• Manage partnerships with technology vendors, digital agencies, and strategic partners.

Key Qualifications

• Bachelor’s degree in Business, Technology, Engineering, or related field (MBA preferred).
• 15+ years of experience in digital transformation, digital product development, or technology leadership.
• Proven leadership experience within telecommunications, consumer retail, e-commerce, or digital-first organizations.
• Strong track record of delivering large-scale digital programs and omnichannel customer platforms.
• Experience leading cross-functional teams in complex, fast-paced environments.

Preferred Experience

• Digital leadership within a Telco operator, large consumer retail group, or digital commerce platform.
• Experience with mobile-first digital ecosystems and customer self-service platforms.
• Strong understanding of data platforms, AI-driven personalization, and digital marketing technologies.
• Experience building digital partnerships, ecosystems, and platform-based business models.

Key Competencies

• Strategic digital leadership
• Customer-centric innovation
• Data-driven decision making
• Change management and transformation leadership
• Stakeholder management at executive level
• Agile and product-led delivery