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We are looking for an experienced Project Manager to join our consulting team for a government sector transformation project focused on implementing an Integrated Service Excellence Management System aligned with international standards.
This role is full-time and on-site in Qatar and involves working closely with multiple operational departments and stakeholders to lead the successful delivery of a multi-phase service excellence program.
Responsibilities
- Lead the day-to-day management of the project and coordinate with client stakeholders.
- Manage the project schedule, milestones, resources, and deliverables using MS Project.
- Coordinate workshops, interviews, and validation sessions across operational departments.
- Manage project risks, issues, and change requests while ensuring structured governance and reporting.
- Oversee deliverable preparation, submission, and acceptance tracking.
- Ensure readiness for internal audits and external certification activities.
- Around 14 years of experience in service excellence, CX improvement, consulting, or transformation programs.
- Proven experience supporting ISO-based service excellence or customer experience initiatives such as:
- ISO 23592:2021
- ISO 10002:2018
- ISO 10004:2018
- Strong experience in service documentation, operational process improvement, and change management.
- Knowledge of quality management frameworks such as ISO 9001:2015 is considered an advantage.
- Internal or Lead Auditor certification is a plus.
- Fluency in Arabic and English is required.
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