Product User Research Intern

About Snapmint: 

India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. 

Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Swiggy, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. 

About the Role:  

We are looking for a detail-oriented and curious Product User Research Intern to join our product or growth team. In this role, you will be responsible for reviewing session recordings (user activity videos) to understand user behavior, identify drop-offs, and generate actionable insights to improve the in-app user experience.

Key Responsibilities: 

● Watch and analyze screen recordings of user sessions on the app.  

● Identify key friction points or patterns where users drop off, struggle, or get confused.  

● Tag and categorize common issues or UX bottlenecks (e.g., confusing navigation, form drop-offs, delayed loads).  

● Collaborate with Product, Design, and Growth teams to share findings and suggest UX/UI improvements.  

● Maintain a weekly report of user insights, key drop-off moments, and improvement suggestions.  

● Assist in creating dashboards or documentation to track recurring issues and improvements over time.  

● Serve as a Customer Advocate Champion — directly engage with customers via calls to understand issues, collect feedback on their experience using the application, and raise these insights internally

What We’re Looking For: 

• Currently pursuing a degree in Business, Design, Psychology, Engineering, or a related field.  

• Strong observational and analytical skills with a keen eye for UX.  

• Familiarity with product analytics tools (e.g., Hotjar, FullStory, Smartlook, Mixpanel) is a plus, but not 

mandatory. 

• Good communication skills – able to translate raw observations into clear, actionable insights.  

• Self-motivated, structured, and comfortable working independently.  

• Passionate about improving user experience and understanding user behavior.  

• Comfortable speaking directly with customers and relaying insights internally. 

Working days: Monday - Friday