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- Arrange and conduct meetings, workshops and presentations for a variety of audiences, demonstrating consistently high quality communication, elicitation and persuasive skills.
- Analyse alternative solutions and make recommendations.
- Document and map complex business processes and solutions using standard procedures, methods and tools
- Identify areas for improvement, specify requirements and implement recommendations for increasing effectiveness of current business processes.
- Perform root cause analysis of problems and work closely with business users in order to identify and translate their needs into solution designs and systems specifications.
- Produce detailed Business Requirement Specification Documents and liaise with all stakeholders to ensure requirements are understood and signed off prior to development commencement.
- Work closely with developers during the technical design and implementation phases to ensure common understanding, agreement and effective implementation of projects.
- Communicate in a clear and concise fashion to IT and business staff (including senior managers) at all stages of the project lifecycle to gain commitment and minimize the level of resistance to change.
- Support UAT during all phases of testing to ensure requirements as detailed in the Business Requirement Specification document have been delivered and are ready for release.
- Work with IT & Business when new functionality is released to production to ensure a smooth transition to the new process.
- Where necessary devise detailed cut over plans to address potential operational impacts at cutover.
- Strong Business Analysis experience
- Proven track record in producing high-quality Business Requirements Documents, Business Processes Mapping and documentation skills.
- Experience in reviewing Functional and non-functional Specification Documents produced by peers (Peer Review) to ensure they align with Business Requirements Specification document.
- Has worked on both large scale and smaller projects and been responsible for defining and designing business solutions.
- Previous experience with Use Case Scenarios an advantage.
- An understanding of technology and IT systems.
- Good project management skill with the ability to plan and schedule own work and work towards tight deadlines.
- Excellent communication skills — be able to explain complicated processes and concepts to non-experts.
- MS Office products (Word, Excel, PowerPoint & Outlook).
Key Skills
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