Senior Client Relationship Manager

About Us

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

Responsibilities

• Manage a portfolio of high-value regulated clients and maintain strong long-term relationships.
• Act as the primary strategic contact for assigned key partners and ensure a consistently high level of service.
• Develop a deep understanding of each client’s business model, operational structure, and strategic priorities.
• Proactively monitor client performance and satisfaction, identifying potential risks, issues, or growth opportunities.
• Coordinate with internal departments (compliance, operations, product, support, etc.) to ensure smooth client operations and timely resolution of requests.
• Handle complex client requests, escalations, and sensitive issues with professionalism and efficiency.
• Maintain regular communication with partners through scheduled meetings and strategic discussions.
• Identify opportunities to strengthen cooperation and expand the partnership where relevant.
• Prepare regular internal reports and updates for management regarding client status, risks, and opportunities.
• Support internal teams with insights related to key clients and contribute to improving service processes.
• Work independently and take full ownership of assigned client relationships.
• Perform other duties in accordance with the rules and procedures established by the Employer.
  
  

Requirements

• Proven experience in client relationship management, account management, or customer success roles.
• Significant experience working with B2B clients, preferably in fintech, financial services, or other regulated industries.
• Strong ability to manage high-value or strategically important clients.
• Excellent communication, negotiation, and relationship management skills.
• Ability to manage complex client situations and resolve escalations effectively.
• Strong organizational skills and ability to manage multiple priorities independently.
• Strategic thinking and ability to understand clients’ long-term business needs.
• High level of responsibility and ownership.
• Strong analytical and reporting skills.
• Fluency in English; additional languages are considered an advantage.
  
  

Company Offers

• Competitive salary
• Career opportunities
• Supportive and caring Leadership
• Medical insurance upon the completion of probational period
• A modern office in the center of Tallinn
• A chance to work as part of a highly motivated and talented team
• Referral program
• Stebby
• Team building and Company Events
• Free parking