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Business Analyst – KYC / Client Onboarding
Location: Poland (Hybrid / Remote options depending on team)
Type: Contract
Industry: Global Financial Services
We are supporting a major global financial institution in expanding its Client Onboarding & KYC technology team. They are building a high-performing delivery pod focused on improving client onboarding journeys, KYC processes, and client lifecycle management across multiple regions.
We’re looking for a hands-on, delivery-focused Business Analyst who can work closely with SMEs, Product Owners, and technical teams to translate business needs into clear user stories and drive high-quality delivery within an Agile environment.
What You’ll Do
- Work directly with business SMEs to understand, capture, and refine detailed KYC and Client Onboarding requirements.
- Translate requirements into clear, concise user stories with defined acceptance criteria.
- Act as the bridge between business stakeholders and development teams, supporting both sides throughout the lifecycle.
- Support Agile ceremonies and take ownership of refinement, clarification, and backlog quality.
- Collaborate with IT teams to ensure solution designs meet business needs and compliance standards.
- Perform functional testing, support defect resolution and validate completed features.
- Prepare materials for senior stakeholders and assist in user readiness, training support, and documentation.
What We’re Looking For
Essential Experience
- Strong experience as a Business Analyst within financial services.
- Hands-on experience in Agile delivery, ideally Kanban.
- Proven background in requirements engineering for complex systems.
- Full lifecycle BA experience: discovery - requirements - design - testing - implementation.
- Excellent communication skills, able to interact effectively with business and technology teams.
- Strong problem-solving skills, ability to manage conflicting priorities.
- Experience using Jira and Confluence.
Highly Advantageous
- Previous experience in KYC, Client Onboarding, CLM, CDD, AML, or similar regulatory / client lifecycle domains.
- Exposure to data-heavy workflows, workflow engines, or onboarding platforms.
Key Skills
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