Site Reliability Engineer (Production Support & Incident Management)

Title: Site Reliability Engineer (Production Support & Incident Management)
Role: Site Reliability Engineer
Location: Toronto
Work Mode: Hybrid (4 Days WFO)
Primary Skills: Production Support and Incident Management
Experience Required: 6-8 years

Must Have:
• Proven experience in site reliability engineering, software engineering, and system administration.
• Familiarity with distributed platforms, mainframe systems, and CRM applications.

Hands-on experience in a variety of tools and languages, such as:
• DevOps CI/CD
• Dynatrace
• Splunk
• PagerDuty
• ServiceNow
• Software engineer experience with production class delivery, strong analytical mindset, communication skills, and sense of ownership/drive.
• Intermediate experience in a variety of environments and platforms, such as:
• Cloud
• Distributed
• Business workflows and services/APIs
• Mainframe – JCL, Cobol, DB2
• UNIX
• KAFKA

Emerging technologies experience, such as:
• Apache Hadoop and its ecosystem, Hive, Spark, Teradata
• Microservices

Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is required.

Nice to have:
• Knowledge of leading software using a cloud-native stack, such as Spring Boot, Spring Cloud, Cloud Foundry and OpenShift.
• Working experience in one or more of:
• Algorithm design and optimization
• Large-scale systems and/or parallel or distributed systems
• Web API
• MongoDB
• RDBMS and/or modern scale-out databases
• Experience with Agile (SCRUM) methodology