Team Leadership & Operational Management

• Lead and manage the operations team, ensuring effective delivery of day-to-day support activities and operational excellence.
• Provide clear technical direction and mentorship to team members.
• Manage workload distribution, incident prioritization, and escalation handling.
• Ensure adherence to defined SLAs, KPIs, and operational standards.
• Conduct regular team performance reviews, knowledge sharing sessions, and continuous improvement initiatives.
• Minimum 3 years of experience managing or leading technical teams in an operations or engineering environment.

Elastic Stack Subject Matter Expertise (SME)

• Act as the SME for Elastic Observability solutions including:
• Elastic Agent & Fleet
• Logstash (pipeline configuration and optimization)
• Elasticsearch (cluster architecture, hot/warm/cold/frozen tiers)
• Sharding strategies and index lifecycle management (ILM)
• High Availability (HA) design and cluster resilience
• Artifact Server management
• Kibana and observability dashboards
• Design, implement, optimize, and maintain Elastic Stack environments.
• Ensure proper data ingestion architecture, performance tuning, and storage optimization.
• Lead capacity planning and scalability strategies across environments.

Day-to-Day Operations & Support

• Oversee and actively manage daily operational issues, including:
• Monitoring cluster health and performance
• Index management and shard balancing
• Pipeline failures and ingestion bottlenecks
• Agent connectivity issues
• Storage capacity and node utilization
• Backup, restore, and disaster recovery processes
• Lead troubleshooting efforts for critical incidents and provide root cause analysis (RCA).
• Establish preventive measures and long-term fixes to reduce recurring incidents.
• Ensure production stability across multiple environments (Dev, UAT, Production).
• Coordinate release management, patching, upgrades, and environment maintenance.

Incident & Problem Management

• Lead major incident response and provide technical direction during high-severity outages.
• Perform deep-dive troubleshooting across infrastructure, application, and Elastic components.
• Drive problem management processes and implement corrective and preventive actions.
• Ensure proper documentation of operational procedures, runbooks, and knowledge base articles.

Stakeholder & Client Engagement

• Liaise with stakeholders, clients, and cross-functional teams to understand operational requirements and business priorities.
• Provide regular operational reports, performance metrics, and improvement recommendations.
• Translate technical issues into business-impact language for non-technical stakeholders.
• Support service review meetings and continuous service improvement initiatives.

Architecture & Continuous Improvement

• Contribute to architecture design discussions and recommend best practices for Elastic deployments.
• Implement and maintain CI/CD pipelines for Elastic configurations and automation processes.
• Leverage automation tools and source code repositories for configuration management.
• Continuously improve monitoring frameworks, alerting mechanisms, and operational workflows.
• Contribute to internal methodology, tools, and process improvements.

Knowledge & Technical Competencies

• Certified in Elastic (Elastic Certified Engineer or relevant certification preferred).
• Strong expertise in Elastic Observability and distributed cluster architecture.
• Advanced knowledge of Elasticsearch cluster management (hot, cold, frozen tiers, sharding, replication, HA setup).
• Strong experience in Logstash pipeline configuration and performance tuning.
• Proficiency in automation tools, CI/CD pipelines, and source control systems.
• Solid understanding of Linux systems, networking, storage, and cloud environments (AWS, Azure, or GCP).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Strong understanding of ITIL processes and operational best practices.

Academic Qualifications & Certifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Elastic Certification (required or strongly preferred).
• Relevant Cloud Certification (AWS, Azure, GCP) preferred.
• DevOps or Agile certifications preferred.

Required Experience

• Minimum 3 years of experience managing or leading technical teams.
• Extensive hands-on experience managing Elastic Stack in production environments.
• Experience working in multi-team, multi-geography operational environments.
• Proven experience handling high-volume, mission-critical production systems.
• Strong background in Agile methodologies (SCRUM/KANBAN) and operational frameworks.