Senior Product Manager - Dining
QantasAustralia1 day ago
Full-timeProduct Management
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Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
We are looking for a new Senior Product Manager – Dining. This is a critical role in shaping the Qantas inflight customer experience globally, with accountability for the airline’s inflight dining model across the domestic and international network. The role leads the strategic planning and delivery of inflight dining products, ensuring programs are implemented effectively and within budget while also delivering the standards customers expect from a premium global airline. It is responsible for sourcing, developing and evolving all inflight food products across the global Qantas operation.
This role is accountable for the development and ongoing management of the airline’s inflight food programs, including menu planning, food procurement and the management of key supplier partnerships. The role identifies and drives customer‑led initiatives across the inflight food portfolio that deliver sustainable unit cost improvements while maintaining, and where possible enhancing, customer satisfaction and Net Promoter Score (NPS). Strong commercial judgement, senior stakeholder influencing skills, combined with a deep understanding of customer expectations, managing food/airline suppliers and first-hand knowledge of the challenges that get in the way of creating an exceptional dining experience at 38,000 feet are critical to success in this role.
You must also an experienced people leader with an outstanding track record of supporting your team to thrive—role modelling inclusive leadership, building trust, providing meaningful coaching and feedback, and creating an environment where people feel safe, motivated and supported to do the best work of their lives.
You’ll have –
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Sunday 12th April
Job Description
- Lead the end‑to‑end inflight dining strategy for a premium global airline, shaping the customer experience across Qantas’ domestic and international network.
- Own a high‑profile, commercially critical portfolio, balancing customer satisfaction, sustainability goals and NPS with long-term unit cost improvements and at scale.
- Permanent role based at our Mascot Campus
We are looking for a new Senior Product Manager – Dining. This is a critical role in shaping the Qantas inflight customer experience globally, with accountability for the airline’s inflight dining model across the domestic and international network. The role leads the strategic planning and delivery of inflight dining products, ensuring programs are implemented effectively and within budget while also delivering the standards customers expect from a premium global airline. It is responsible for sourcing, developing and evolving all inflight food products across the global Qantas operation.
This role is accountable for the development and ongoing management of the airline’s inflight food programs, including menu planning, food procurement and the management of key supplier partnerships. The role identifies and drives customer‑led initiatives across the inflight food portfolio that deliver sustainable unit cost improvements while maintaining, and where possible enhancing, customer satisfaction and Net Promoter Score (NPS). Strong commercial judgement, senior stakeholder influencing skills, combined with a deep understanding of customer expectations, managing food/airline suppliers and first-hand knowledge of the challenges that get in the way of creating an exceptional dining experience at 38,000 feet are critical to success in this role.
You must also an experienced people leader with an outstanding track record of supporting your team to thrive—role modelling inclusive leadership, building trust, providing meaningful coaching and feedback, and creating an environment where people feel safe, motivated and supported to do the best work of their lives.
You’ll have –
- Minimum 5 years’ experience in a similar role within a complex, customer‑focused environment.
- Tertiary qualification in Hospitality, Business or Economics desirable; strong airline and Food & Beverage knowledge essential.
- Demonstrated depth of experience across food and beverage operations and customer service development within the airline industry.
- Well‑developed financial and commercial acumen, with the ability to balance cost, quality and customer outcomes.
- Proven people leadership capability, with experience leading, motivating and developing high‑performing teams.
- Strong track record of managing change and delivering continuous improvement initiatives.
- Project management experience, with the ability to manage multiple priorities and deliver outcomes on time and within scope.
- Highly effective communication, presentation and stakeholder engagement skills, supported by strong computer and data literacy.
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Sunday 12th April
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