Title: Associate IT & Security Specialist

Location: Dublin 

Reports to: VP of Engineering 

Salary Range: €40,000-€50,000 (euro)

The way employees learn at work is changing, and Qstream is leading the shift with AI-driven microlearning. Leaders in life sciences, healthcare, and other fast-paced industries rely on Qstream to help their teams learn and retain knowledge more efficiently and effectively.

Qstream is seeking an Associate IT and Security Specialist to deliver reliable, proactive, and security-focused support for our team. You will balance high-impact IT management with the rigorous demands of SOC 2 compliance and security administration. This role is perfect for a proactive technologist who wants to move beyond hardware troubleshooting and into the world of Information Security and AI-driven operations.

This role is central to ensuring smooth day-to-day operations while upholding robust security and SOC 2 compliance across our environments. The specialist will manage IT vendor relationships, maintain an IT Service Management (ITSM) platform, oversee core IT processes and procedures, and be a key contributor to our annual SOC 2 audit and overall security program. The specialist will also help the business stay ahead of emerging technologies, with a focus on the responsible adoption of AI tools. This is a busy, high-visibility role reporting directly to the VP of Engineering, Security, and IT Operations. It is the perfect move for a proactive technologist who wants to move beyond traditional hardware troubleshooting and take true ownership of Information Security and AI-driven business operations.

Job Responsibilities: 

Compliance & Audit Support 

• Act as primary controller coordinating the security and IT related aspects of the company’s annual SOC 2 audit, ensuring evidence is collected and controls are operating effectively. 
• Support internal security reviews, risk assessments, and audits. 
• Partner with the Security and Engineering teams to address audit findings and implement best practices. 
• Work with both technical and business functions to promote awareness and best practices across the organisation to meet the goals of the security program. 

Intelligent Employee IT Support 

• Act as the first point of contact for all internal IT issues, troubleshooting hardware, software, and connectivity problems and maintain the IT Service Management (ITSM) platform. 
• Manage onboarding and offboarding of staff, including provisioning and deprovisioning accounts, devices, and permissions. 
• Support employees in the secure use of productivity tools, with a focus on Google Workspace and integrated SaaS applications. 
• Maintain comprehensive IT documentation and support.
• Oversee IT vendor relationships, including selection, contract management, performance monitoring, and support escalation to ensure value and service quality.

Systems & Security 

• Act as a key contributor to the overall security program, including maintaining and monitoring the internal security posture and strategy.
• Maintain and administer internal IT systems, ensuring consistent performance and availability. 
• Manage identity and access management, ensuring SSO/2FA policies are applied consistently.
•  Ensure secure device management (laptops, MDM, patching, and endpoint protection).
• Document IT processes, policies, and configurations. 
• Maintain awareness of current security technologies, threats, mitigations and general security best practices.
• Support development and operation of internal security awareness communications and training programs. 
• Monitor, review and respond to actual or potential security incidents, threats or flaws relevant to deployed technologies and services. 
• Respond to customer security assessment requests made to the organisation.

Compliance & Audit Support 

• Coordinate the security and IT related aspects of the company’s annual SOC 2 audit, ensuring evidence is collected and controls are operating effectively. 
• Support internal security reviews, risk assessments, and audits. 
• Partner with the Security and Engineering teams to address audit findings and implement best practices. 
• Work with both technical and business functions to promote awareness and best practices across the organisation to meet the goals of the security program. 

Innovation & AI Readiness 

• Stay informed on emerging technologies, with particular focus on AI tools and their secure, responsible integration into business operations. 
• Provide recommendations on AI-enabled productivity and IT tools that could improve efficiency, security and compliance. 

Key Skills & Experience 

• Proven experience in IT support, ideally in a SaaS or cloud-first environment.
• Strong knowledge of Google Workspace administration. 
• Experience with identity and access management (SSO, MFA/2FA, SCIM). 
• Familiarity with IT compliance frameworks, especially SOC 2. 
• Excellent troubleshooting, communication, and documentation skills. 
• Understanding of SaaS application ecosystems and integrations. 
• Awareness of AI trends and ability to evaluate tools for safe, compliant use. 
• Familiarity with major cloud service stacks especially AWS.
• Proactive approach to problem solving with ability to report and present risks, issues and assessments to both technical and non-technical stakeholders. 
• Positive attitude and ability to work and communicate well with both internal and external customers and stakeholders.

Preferred Qualifications 

• Certifications: ITIL, CompTIA Security+, Google Workspace Admin, or similar.
• Experience with MDM/endpoint management solutions.
• Prior involvement in security audits (SOC 2, ISO 27001, etc.). 
• Interest in or exposure to AI-powered IT tools and automation. 

What We Offer 

• Opportunity to shape IT operations in a growing SaaS company. 
• Exposure to SOC 2 audit processes and enterprise security standards. 
• A culture that embraces innovation, including the safe use of AI. 
• Flexible working environment and supportive team.
• A stepping stone into cybersecurity.

TO ALL RECRUITMENT AGENCIES: Qstream does not accept agency resumes. Please do not forward resumes to our jobs alias, Qstream employees or any other company location. Qstream is not responsible for any fees related to unsolicited resumes.