We are seeking an experienced and strategic Director of Operations & Delivery to lead and transform our technical support and operations function globally.

This role is ideal for a hands-on technical leader who is actively involved in deploying, configuring, and managing cybersecurity solutions, while also guiding teams responsible for operational support.

The position requires a strong understanding of cybersecurity technologies and the ability to lead technical projects from planning through implementation and7x24 operational support.

If you are passionate about building high-performing teams, designing scalable systems, and delivering exceptional service in a fast-paced environment, we want to hear from you.

Key Responsibilities

Leadership & Strategy

• Lead the daily operations of the Cybersecurity Operations and Support teams, to provide 7x24 support to local and global customers of Kron.
• Act as a technical escalation point for customer requests, incidents and operational issues.
• Define and execute the strategic roadmap for the Operations & Support function, aligning with company-wide priorities and growth objectives.
• Report directly to C-level executives, providing regular updates on operational performance, risks, and strategic initiatives.
• Champion a culture of accountability, continuous improvement, and customer-centric thinking.

Operational Excellence

• Participate directly in system configuration, security hardening, and technical troubleshooting when needed.
• Plan and lead cybersecurity implementation projects
• Oversee all daily support operations, ensuring SLAs and quality standards are consistently met.
• Serve as the ultimate escalation point for complex, high-impact incidents — coordinating cross-functional teams for swift resolution.
• Design and implement scalable processes for incident management, monitoring, documentation, and reporting.
• Drive knowledge sharing, standard operating procedures, and engineering best practices across the organization.

Cross-functional Collaboration

• Partner closely with Development, QA, and Product teams to ensure smooth deployment and product support pipelines.
• Represent the Operations & Support function in executive and cross-departmental forums, advocating for operational needs and surfacing strategic insights.
• Stay hands-on with critical production issues when needed, maintaining technical credibility with the team.

Requirements

• 10+ years of experience in cybersecurity operations, infrastructure operations, or technical security roles.
• 5+ years managing technical teams responsible for security operations or infrastructure support.
• Proven experience implementing cybersecurity technologies and security infrastructure projects.
• Strong experience in operational troubleshooting and security system deployment.
• Strong background in Linux/Unix systems and Shell scripting.
• Proficient with relational databases (PostgreSQL preferred) — including query optimization, indexing, and performance troubleshooting.
• Experience supporting and managing Java Applications and Apache Tomcat environments.
• Hands-on knowledge of virtualization platforms (VMWare, Hyper-V, OpenStack) and cloud infrastructure (AWS and/or Azure).
• Solid understanding of IP networking: routing, permissions, and tools such as tcpdump and Wireshark.
• Familiarity with Web Services, JUnit, Postman, or similar testing frameworks preferred.
• Exposure to CSR management systems and service portals is a plus.
• Exceptional communication and stakeholder management skills — able to translate complex technical topics for executive audiences.
• Strong analytical mindset with a data-driven approach to decision-making.
• Proactive, solution-oriented, and adept at managing competing priorities.
• Fluent in English (written and spoken); Turkish proficiency is an advantage.

Why Join Us?

• A strategic leadership seat with direct impact on company-wide operations and growth.
• Close collaboration with executive leadership and the opportunity to shape support strategy from the top.
• Talented, collaborative team in a dynamic and innovation-driven environment.
• Flexible hybrid working model based in Istanbul.
• Continuous learning, leadership development, and growth opportunities.