Assistant Manager/Manager, Payroll & HR Operations

Job Description:

Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in Singapore, the Assistant Manager/Manager, Payroll & HR Operations, will report to the Senior Manager, Human Resources.

Key Responsibilities:

Regional Payroll Management:

• Manage and execute accurate, timely, and compliant monthly regional payroll processes.
• Oversee all payroll-related matters including tax, benefits, and year-end reporting.
• Serve as the primary contact for regional payroll vendors, ensuring seamless integration.
• Conduct regular payroll audits and reconciliations to maintain data integrity and drive improvements.
  
  

HR Operations & Data Integrity:

• Ensure accurate administration and data maintenance of staff records through effective HR processes and compliance with internal controls and audit requirements.
• Maintain data integrity across the entire employee lifecycle.
• Address inquiries on HR policies, labor law, payroll, benefits, and general HR Operations.
  
  

Project Management & Process Optimization:

• Lead and/or collaborate on regional HR Operations projects from concept to execution, aligning with business objectives and global strategies.
• Optimize HR processes to enhance effectiveness and employee experience.
• Lead and/or implement HR programs effectively across regional offices.
  
  

Requirements:

• University degree in Human Resources, Finance/Accounting or equivalent
• Possess over 7 years of HR Operations & Payroll experience, with a proven track record, delivering HR Generalist Support and Payroll
• Prior managerial experience would be advantageous
• High-level attention to detail with ability to manage workload with shifting priorities
• Strong verbal and written communication skills; proactive communicator able to influence and encourage innovation and maintain professional relationships and work effectively with all levels of management
• Strong organisational skills and the ability to use independent judgment in prioritising tasks, demonstrates the ability to solve difficult problems with effective solutions
• Solid project management experience, with the ability to juggle multiple tasks simultaneously
  
  

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team