Hello,

Greeting from "Kotak Life Insurance"

Job Role - L3 Support lead

Location - Goregaon (Mumbai)

Candidate preferred location -Mumbai

Contact Person - Sangita Mandal (8369252270)

Interested person can share there resume at "[email protected]"

Responsibilities:

Lead L3 Support Operations:

o Oversee and manage the daily operations of the L3 microservices support team, including incident management, problem management, and root cause analysis (RCA).

o Act as the primary point of escalation for critical and complex production

issues that cannot be resolved by L1 or L2 support.

o Drive the resolution of high-severity incidents, ensuring timely

communication to stakeholders and minimal impact on business

operations.

o Implement and enforce ITIL best practices for incident, problem, and change

management.

o Develop and maintain comprehensive documentation, runbooks, and

knowledge articles for microservices troubleshooting and resolution.

Technical Expertise & Troubleshooting:

o Possess deep technical expertise in microservices architecture, design

patterns, and common challenges (e.g., inter-service communication,

distributed tracing, data consistency).

o Perform in-depth analysis and debugging of complex issues across various

microservices, including code-level investigation.

o Identify recurring problems and proactively implement permanent fixes and

preventive measures.

o Utilize monitoring, logging, and tracing tools (e.g., Splunk, ELK Stack,

Prometheus, Grafana, Jaeger) to diagnose and resolve issues.

o Hands-on experience with containerization (Docker) and orchestration

(Kubernetes) technologies for deploying and managing microservices.

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Engineering, Information Technology, or a

related field.

8+ years of experience in IT support, with at least 3-5 years in an L3 support role

focusing on microservices architectures.

Strong hands-on experience with at least one major programming language (e.g.,

Java, Python, Node.js, Go) used in microservices development.

In-depth understanding of microservices architecture principles, design patterns

(e.g., API Gateway, Service Mesh, Event-Driven Architecture), and distributed

systems.

Proficiency with containerization technologies (Docker) and orchestration

platforms (Kubernetes).

Experience with cloud platforms (AWS, Azure, GCP) and cloud-native services.

Expertise in troubleshooting and debugging complex applications in a distributed

environment.

Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, ELK

Stack, Prometheus, Grafana, AppDynamics, Dynatrace).

Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL,

MongoDB, Cassandra)