Salary: £32,000 PA

Location: Remote, Flexible. Must be based in the UK.

Full time: Mon–Fri, 35 hours per week

Hours must be compatible with the UK working day (9AM – 5PM)

About Pepper

The fundamentals of advertising haven’t changed: telling the right story, in the right place, to the right people. Pepper is a multi-award-winning influencer-first social agency, delivering communication-led strategies that create measurable and impactful campaigns that retain their value.

Founded in 2019 by Forbes 30 Under 30 co-founders, Pepper has built a reputation for combining creativity with research and strategic thinking. Our work spans influencer marketing, organic social, paid media, and research for clients including The Financial Times, HM Government, Tripadvisor, and Disney. As the agency continues to grow, strong operational delivery is essential to maintaining the quality and consistency our clients expect.

ROLE OVERVIEW

The Project Manager is the driving force behind project health and delivery at Pepper.

They provide a single point of accountability for delivery, resourcing, timelines, and financial oversight across campaigns and internal initiatives. This role ensures that projects run smoothly, teams are aligned, and potential issues are identified early. A master of forward planning, the Project Manager anticipates risks before they become problems - spotting delays, scope creep, or resourcing challenges early and mobilising the right people to solve them quickly. They bring clarity and momentum to delivery, ensuring teams know what needs to happen, when it needs to happen, and who is responsible. By strengthening delivery processes and operational visibility, this role will play an important part in supporting Pepper’s continued growth.

Key responsibilities

Lead the structured set-up of projects to ensure clarity, alignment, and successful delivery.

Responsibilities include:

• Leading project kick-off sessions to align teams on scope, roles, deliverables, and timelines
• Establishing clear project plans including milestones, dependencies, and responsibilities
• Collaborating with Client Services and internal teams to develop realistic timelines and delivery plans
• Partnering with Client Services to support Statements of Work (SOWs) and contract amendments
• Owning the Response to Brief (RTB) process to ensure projects are scoped and planned effectively
• Working closely with the Traffic Manager to secure and allocate resources across the project lifecycle.

Project Delivery & Workflow

Own the end-to-end delivery of assigned projects, ensuring smooth coordination across teams.

Responsibilities include:

• Managing delivery of smaller to mid-sized projects across influencer, research, strategy, and paid media workstreams
• Assigning tasks, monitoring workloads, and managing project dependencies
• Facilitating cross-functional collaboration between Client Services, Creative, Production, Strategy, and Operations
• Coordinating internal reviews and ensuring feedback is captured and actioned effectively
• Maintaining clear communication around project progress, risks, and decisions
• Anticipating and resolving delivery challenges before they escalate
• Escalating risks appropriately and recommending solutions where necessary
• Supporting Senior Project Managers with the scoping and set-up of larger or more complex projects.

Project Health & Financial Management

Ensure projects remain commercially healthy, with strong visibility over time, budgets, and profitability. Responsibilities include:

• Monitoring project budgets, burn rates, and time tracking across campaigns
• Identifying and managing scope creep in partnership with Client Services
• Flagging financial risks or overages early and recommending corrective action
• Supporting accurate WIP reporting and financial updates
• Managing project reconciliations alongside Client Finance Managers
• Leading project wrap-ups to review performance, outcomes, and learnings.

Resource & Capacity Planning

Improve visibility and efficiency in how team resources are allocated. Responsibilities include:

• Working with Traffic and Operations to optimise resource allocation across projects
• Identifying capacity gaps, bottlenecks, or underutilised resources
• Ensuring timelines reflect realistic team availability and workloads
• Supporting workload balance across teams to maintain sustainable delivery.

Client & Stakeholder Collaboration

Support strong client relationships by ensuring projects are delivered smoothly and transparently.

Responsibilities include:

• Managing client expectations around timelines, deliverables, and scope
• Attending client status meetings and clearly communicating delivery progress
• Managing scope changes in partnership with Client Services
• Providing clear updates on project health and delivery risks.

Agency Operations & Process Improvement

Strengthen internal processes and operational maturity as Pepper continues to scale.

Responsibilities include:

• Ensuring accurate data inputs across project management and resourcing tools
• Supporting adoption of best-practice project management processes
• Identifying opportunities to improve workflow efficiency and delivery systems
• Supporting Account Managers and Account Executives with project management best practice
• Leading weekly hub scrums covering workflow, risks, and resource planning

ABOUT YOU

We’re looking for someone who combines strong organisation with commercial awareness and proactive problem solving.

Essential:

• 2+ years’ experience in a project management role within an agency environment
• Experience delivering projects end-to-end
• Ability to manage multiple workstreams simultaneously
• Experience coordinating cross-functional teams (Client Services, Creative, Production, Strategy, Operations)
• Strong understanding of agency delivery processes and project lifecycle management
• Experience managing scopes, timelines, and budgets
• Ability to anticipate risk and proactively resolve delivery challenges
• Excellent organisational skills with high attention to detail
• Clear and confident communicator able to collaborate across teams

Desirable:

• Experience working with resourcing or traffic management tools
• Familiarity with influencer marketing or social-first campaign delivery
• Experience tracking project profitability or budget performance.

Why Join Pepper?

Pepper is a creative, ambitious agency with a strong emphasis on collaboration, autonomy, and high-quality work.

Company culture is important to us. While we work flexibly, we come together regularly for quarterly in-person team meetings and content days, which are important for collaboration, creativity, and maintaining the strong team culture we value. Joining Pepper means:

• Working with an ambitious, growing agency with exciting clients and campaigns
• Playing a key role in improving how projects are delivered as the agency scales
• Collaborating with talented teams across strategy, research, influencer, and creative disciplines
• Having the opportunity to shape operational processes and improve delivery systems
• Being part of a supportive, high-standard environment where great work matters.

Competencies

At Pepper, we maintain a Human Approach in all that we do. Every team member is expected to demonstrate:

• Proactivity
• Problem Solving
• Supportiveness
• Ownership
• Pride in Work

Interview Process

We aim to keep our interview process clear, efficient, and focused on your skills and potential.

1. We review all applications and CVs submitted
2. Shortlisted candidates are invited to a 30 minute introductory call
3. Successful candidates are asked to complete a task relevant to the role
4. Candidates present their task in a follow-up interview
5. All candidates are informed of the final decision.

Benefits

• 25 days annual leave plus bank holidays, with additional days for tenure accrual
• Sabbatical opportunities
• Contribution towards your remote working setup
• Work From Anywhere incentive
• Active Lunch: work flexibly and take a longer lunch to stay active
• Early Finish Fridays all year round
• Seasonal all-team in-person socials
• Training credits to support your development
• Vision support
• Pet-friendly policies.