Global ITSM Platform Owner
Red BullAustria3 days ago
Full-timeInformation Technology
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Are you ready to take Red Bull's high IT standards to the next level with an efficient and modern service management tool? We’re embarking on an exciting journey to transform our approach to service management. While many organizations take a different path, we believe this shift will provide the speed and flexibility needed to redefine how service management operates. If you thrive on building, simplifying, and influencing, this is your chance to leave a lasting mark!
In this role you own the vision, roadmap, and operational management of the backbone for efficient and reliable IT operations. Your mission is to deliver an intuitive, reliable platform that improves employee experience, meets business needs and scales for the future.
All the responsibilities we'll trust you with:
PLATFORM OWNERSHIP
As a Global ITSM Platform Owner, you translate needs into a well-groomed backlog and lead the development of the IT Service Management (ITSM) Platform. You continually increase the value of our ITSM platform, in terms of improved user experience & satisfaction, utility, and efficiency. Keeping pace with industry trends and best practices, you will seek ways to enhance the effectiveness of the ITSM platform. You are responsible for developing and prioritizing a strategic roadmap that aligns with business goals, ensuring the platform evolves to meet organizational needs and delivers maximum value to stakeholders.
TECHNICAL GOVERNANCE
You define and maintain good governance to ensure that our platform remains performant and supportable over the coming years. You ensure our integrations with other systems use scalable and sustainable approaches, focusing on minimizing technical debt. Advocating for simplicity, you will capture business requirements and strive for elegant, repeatable, scalable, and long-term solutions. Leveraging vendor, industry frameworks, best practices, and lessons learned from other like-minded companies will be part of this role.
STAKEHOLDER COLLABORATION
You lead projects from inception to completion, ensuring timely delivery, effective scope management, and adherence to budget. Strong stakeholder management, communication, and prioritization is part of your role.
VENDOR MANAGEMENT
You manage relationships with the ITSM platform vendor and service providers. Coordinating multiple vendors for technical investigations, incident resolution, and solution enhancements will be part of your responsibilities. You manage vendors for both project and operational delivery, ensuring ongoing compliance with our service level and service quality expectations.
Your areas of knowledge and expertise that matter most for this role:
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
In this role you own the vision, roadmap, and operational management of the backbone for efficient and reliable IT operations. Your mission is to deliver an intuitive, reliable platform that improves employee experience, meets business needs and scales for the future.
All the responsibilities we'll trust you with:
PLATFORM OWNERSHIP
As a Global ITSM Platform Owner, you translate needs into a well-groomed backlog and lead the development of the IT Service Management (ITSM) Platform. You continually increase the value of our ITSM platform, in terms of improved user experience & satisfaction, utility, and efficiency. Keeping pace with industry trends and best practices, you will seek ways to enhance the effectiveness of the ITSM platform. You are responsible for developing and prioritizing a strategic roadmap that aligns with business goals, ensuring the platform evolves to meet organizational needs and delivers maximum value to stakeholders.
TECHNICAL GOVERNANCE
You define and maintain good governance to ensure that our platform remains performant and supportable over the coming years. You ensure our integrations with other systems use scalable and sustainable approaches, focusing on minimizing technical debt. Advocating for simplicity, you will capture business requirements and strive for elegant, repeatable, scalable, and long-term solutions. Leveraging vendor, industry frameworks, best practices, and lessons learned from other like-minded companies will be part of this role.
STAKEHOLDER COLLABORATION
You lead projects from inception to completion, ensuring timely delivery, effective scope management, and adherence to budget. Strong stakeholder management, communication, and prioritization is part of your role.
VENDOR MANAGEMENT
You manage relationships with the ITSM platform vendor and service providers. Coordinating multiple vendors for technical investigations, incident resolution, and solution enhancements will be part of your responsibilities. You manage vendors for both project and operational delivery, ensuring ongoing compliance with our service level and service quality expectations.
Your areas of knowledge and expertise that matter most for this role:
- Bachelor's or Master’s degree in Computer Science, Information Technology, Business Informatics, or equivalent experience
- At least 3 years of experience as a Product Owner/Manager or Platform Owner
- Practical Agile experience (Scrum/Kanban/SAFe) and experience with tools like Jira/Azure DevOps and Confluence
- Technical affinity, ideally experience with APIs and their design
- ITIL 4 Foundation (or higher) Certification
- Fluent in English, German is a plus
- Critical thinker with a solid understanding of enterprise governance & system-to-system integrations
- Excellent communication and interpersonal skills, with the ability to effectively work with diverse teams
- Independent self-starter with the aim “get things done”
- Passion for understanding the business needs and translating them in good solutions
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
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