Field Services Engineer

 Prepare, install and configure computer hardware (laptops and desktops) operating systems for customer

 Good Knowledge on Network technologies (Routing , switching, wireless access controller etc)

 Support Teams meeting rooms

 Deliver computer or other hardware to customer - and assist at first-time login

 Communicate with customer through a series of actions, either face-to-face or over the phone, to help resolve issues or set up systems

 Support the lease refresh of hardware

 Prioritize and manage open cases in our IT management suite (ServiceNow)

 Assist network-team on tasks regarding network (install network equipment, troubleshoot system and network problems, diagnosing and solving hardware faults)

Required & nice to have Skills:

Must Haves( Primary):

• Network Skills ( routing, switching, Wireless technologies)

• Experience working as IT Technician or relevant position, or have interest in the area

• Good diagnostic and problem-solving skills

• Good collaboration skills

• Good communication ability English and Norvegian mandatory

• Car Driving skills with license

Nice to Have

• In depth understanding of diverse computer systems and networks

• Good knowledge of internet security and data privacy principles

• ServiceNow ITSM tool